Team Leader - Outlet

Hyatt; United States; On-site; USD 52,000 - 75,000; Full time

Job summary

Hyatt is seeking a Team Leader - Outlet to support daily restaurant operations, ensuring luxury service and guest satisfaction. You will supervise service periods, uphold brand standards, and collaborate with culinary teams to deliver seamless orders.

The role requires 2–3 years in Food & Beverage with supervisory experience, strong communication skills, and a proactive approach to guest satisfaction and safety compliance.

Qualifications

• Diploma or certification in Hospitality Management preferred.
• Minimum 2-3 years of Food & Beverage experience, including supervisory experience in a restaurant or luxury hospitality environment.
• Strong knowledge of restaurant operations, food & beverage service standards, and guest engagement practices.
• Demonstrated ability to lead and motivate colleagues in a fast-paced operational environment.
• Excellent communication, interpersonal, and customer service skills.
• Good understanding of food safety, hygiene, and health and safety requirements.

Responsibilities

• Support the day-to-day operation of the outlet, ensuring smooth service flow, operational efficiency, and exceptional guest experiences.
• Lead and supervise colleagues during service periods, ensuring adherence to established service standards, grooming requirements, and operating procedures.
• Assist in delivering personalized and attentive service, proactively engaging with guests and addressing requests, concerns, and feedback in a professional manner.
• Monitor food and beverage service standards to ensure quality, presentation, accuracy, and consistency are maintained at all times.
• Demonstrate comprehensive knowledge of menu offerings, ingredients, promotions, and beverage selections to support guests and team members effectively.
• Coordinate closely with culinary and beverage teams to ensure seamless communication and timely delivery of orders.
• Support reservations management, table allocations, VIP arrangements, and special occasions to enhance the overall guest experience.
• Drive sales and revenue opportunities through effective upselling, menu recommendations, and guest engagement initiatives.
• Assist in training, coaching, and mentoring colleagues to enhance product knowledge, service techniques, and operational performance.
• Conduct shift briefings and communicate important operational updates, promotions, guest preferences, and service expectations.
• Monitor outlet cleanliness, ambiance, equipment condition, and overall presentation to ensure compliance with brand standards.
• Support inventory controls, operating supplies management, and cash handling procedures in accordance with established guidelines.
• Ensure compliance with food safety, hygiene, sanitation, health and safety regulations, and company policies.
• Assist outlet management with administrative tasks, reporting requirements, and operational follow-up as required.

Education

Diploma or certification in Hospitality Management

Tools

POS systems

MS Office

Job description

The Team Leader - Outlet is responsible for supporting the daily operations of the restaurant while ensuring exceptional guest experiences, efficient service delivery, and adherence to luxury hospitality standards. The role serves as a key link between management and operational colleagues, providing hands‑on supervision during service periods, maintaining quality standards, and supporting the development of the outlet team.

Main Duties:

• Support the day-to-day operation of the outlet, ensuring smooth service flow, operational efficiency, and exceptional guest experiences.
• Lead and supervise colleagues during service periods, ensuring adherence to established service standards, grooming requirements, and operating procedures.
• Assist in delivering personalized and attentive service, proactively engaging with guests and addressing requests, concerns, and feedback in a professional manner.
• Monitor food and beverage service standards to ensure quality, presentation, accuracy, and consistency are maintained at all times.
• Demonstrate comprehensive knowledge of menu offerings, ingredients, promotions, and beverage selections to support guests and team members effectively.
• Coordinate closely with culinary and beverage teams to ensure seamless communication and timely delivery of orders.
• Support reservations management, table allocations, VIP arrangements, and special occasions to enhance the overall guest experience.
• Drive sales and revenue opportunities through effective upselling, menu recommendations, and guest engagement initiatives.
• Assist in training, coaching, and mentoring colleagues to enhance product knowledge, service techniques, and operational performance.
• Conduct shift briefings and communicate important operational updates, promotions, guest preferences, and service expectations.
• Monitor outlet cleanliness, ambiance, equipment condition, and overall presentation to ensure compliance with brand standards.
• Support inventory controls, operating supplies management, and cash handling procedures in accordance with established guidelines.
• Ensure compliance with food safety, hygiene, sanitation, health and safety regulations, and company policies.
• Assist outlet management with administrative tasks, reporting requirements, and operational follow‑up as required.

Qualifications:

• Diploma or certification in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum 2-3 years of Food & Beverage experience, including supervisory experience within a restaurant or luxury hospitality environment.
• Strong knowledge of restaurant operations, food and beverage service standards, and guest engagement practices.
• Demonstrated ability to lead and motivate colleagues in a fast-paced operational environment.
• Excellent communication, interpersonal, and customer service skills.
• Strong problem‑solving abilities with a proactive approach to guest satisfaction and service recovery.
• Good understanding of food safety, hygiene, and health and safety requirements.
• Proficiency in POS systems and basic Microsoft Office applications is preferred.