Team Leader - Optician - Full time - Troy

Davita Inc.; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading optical company in Troy is seeking an Optician responsible for patient fittings and lens adaptations. The role includes staff management and ensuring excellent customer service in a retail environment. Ideal candidates will have optical experience, strong multitasking abilities, and prior leadership experience.

Qualifications

• Requires optical experience and knowledge.
• Basic math and computer skills required.
• Prior leadership experience preferred.

Responsibilities

• Design, measure, fit, and adapt lenses and frames for patients.
• Prepare and adjust monthly staff schedules for Opticians.
• Coach and mentor staff on policies and processes.

Skills

Optical experience

Customer service

Multitasking

Leadership

Education

High school diploma or GED

Job description

GENERAL SUMMARY:

Responsible for ensuring the design, measuring, fitting and adapting lenses and frames for patients are according to written optical prescription or specification.Acts as a resource to other Opticians.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

*Responsible for preparing and adjusting the monthly staff schedule for Opticians.

*Writes and maintains a duty log for the team.Reviews errors and develops process improvements.

*In consultation with Manager or General Manager, coaches and mentors staff, ensuring all team members adhere to processes and policies.

*Sets goals for team members. Encourages team members to meet goals and maintain a superior customer service outcome.

*Meets on a regular basis with other Team Leaders to ensure beneficial communication with other departments. Works closely with Managers in all aspects of the department.

*Monitors frames and sales floor presentation and ensures a guest-ready sales floor.Oversees sales promotions and contests.

*Design, measure, fit and adapt lenses and frames for patients according to written optical prescription or specification.

*Assist patient with selecting frames.

*Measure patient for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription.

*Adhere to the EARN process (engage, ask, recommend, nourish) selling technique.

*Prepare work orders for optical laboratory.

*Adjust frame and lens position to fit patient.May shape or reshape frames.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Requires high school diploma or GED


• Optical experience and knowledge required


• Basic math and computer skills required


• Must be able to multi-task


• Prior leadership experience preferred


• Previous retail or hospitality experience preferred


• Must have the ability to stand and walk for long periods of time and occasionally lift and/or move up to 50 pounds


• Completion of all required training courses as dictated by Henry Ford OptimEyes


• Must be professional, courteous and a team player


• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy


• Must practice the customer skills as provided through on-going training and in-services.

WORKING CONDITIONS:

Works in a retail optical environment.Requires evening and weekend hours.

Additional Information

• Organization: Community Care Services


• Department: HF Optimeyes Troy SVS Store


• Shift: Rotating


• Union Code: Not Applicable