Team Leader, Operations

Crate & Barrel; Lawrenceville (NJ); On-site; USD 52,000 - 64,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader – Operations to oversee merchandise flow, inventory, back-of-house standards, and salesfloor readiness. You will mentor the merchandising and stock teams, adjust priorities, and supervise operations across the store in collaboration with Assistant Store Leaders.

You’ll manage the salesfloor, backdoor, curbside, and inventory replenishment while protecting margins through safe handling and cost control.

Qualifications

• 1+ years customer service or retail leadership experience.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Demonstrated ability to execute and drive results.

Responsibilities

• Lead designated team and manage workload with the Assistant Store Leader.
• Coach associates on performance and provide timely feedback.
• Train and develop associates on product knowledge, selling, and operations.
• Promote sales while acting as Leader On Duty (LOD).
• Review business results and customer feedback with the Assistant Store Leader.
• Ensure store operations run smoothly and provide quick, gracious service to customers.

Skills

Communication

Leadership

Organization

Time management

Problem solving

Mentoring

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

Organized, efficient, and adaptable, the Team Leader – Operations ensures seamless merchandise flow and store operations. Supporting the Assistant Store Leaders for Operations and Visual, you lead, plan, and supervise merchandising and stock teams, adjusting priorities and schedules to keep the salesfloor customer-ready. You manage salesfloor, backdoor, and curbside operations, oversee inventory replenishment and back-of-house standards, and maintain control of store expenses, including supplies, packaging, and truck scheduling. You protect margin through safe product handling and effective management of second-quality and clearance items. As a mentor and leader, you communicate the design vision, provide feedback, and foster collaboration across teams to deliver operational and visual excellence.

A day in the life as a Team Leader, Operations...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly

• Ability to be in the store as the Leader on Duty multiple times a week

• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have…

• 1+ years customer service or retail leadership experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.