Team Leader - N2

The J.M. Smucker Company; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

The J.M. Smucker Company in Memphis, TN seeks a Team Leader - N2 to lead a shift, drive safety, quality and productivity, and develop the team's skills through focused coaching and scorecard-based performance review.

You will plan the shift, allocate resources, run EOS and DDS meetings, manage attendance in Workday, and partner with QA, Logistics and HR to meet daily commitments and continuous improvement goals.

Qualifications

• Strong leadership and collaboration skills.
• Proven ability to manage attendance and workforce planning.
• In-depth understanding of team scorecards and performance metrics.
• Ability to lead shift planning and resource deployment.

Responsibilities

• Lead the team to meet Safety, Quality & Productivity goals.
• Develop and implement a shift plan prior to team meetings.
• Deploy resources to meet business needs and ensure coverage.
• Lead EOS and DDS meetings and track team performance.
• Maintain skill matrices and training plans for team members.
• Manage Time & Attendance in Workday and ensure accurate records.
• Collaborate with Make Pack and Ship, QA, Logistics, and HR to meet shift demands.

Skills

Strong leadership

Collaboration

Communication

Attendance management

Tools

SQMS tools

Job description

Team Leader - N2

Job Description

The Team Leader role is the leader of an operating shift responsible for the continuous improvement training and collective performance. Team performance is measured by the team scorecard and overall team skill development.

This role will not be an automatic Tier 4 Role but will allow the Selected Technician the Leadership Path to work Towards a Tier 4 in the Decatur Tier Progression System.

Team Meetings/ Staffing

• Is responsible for the team’s total collective performance in all aspects (Safety Quality & Productivity)
• Develop and implement a shift plan ready prior to the start of the team meeting that meets team commitments. Deploy resources in a flow to the work manner to deliver the business need.
• Effectively uses team meeting time. Focusing on resourcing all the team’s commitments with team owners leading their ownership area.
• Leads EOS and DDS meetings.
• Measures/Tracks/Reviews your team performance (scorecards with gap analysis). (Monthly/Weekly as Required).
• Ensures all line positions are covered and that adequate expertise is maintained at all times. This includes vacation planning overtime etc. Team positions should be rotated to accommodate training needs result ownership and meet career plan objectives.
• Flow resources to broader work to drive out key losses the team is working on. Ownership of team skill matrix based on needs of the team (training etc).
• Ensures skill maintenance expectations are met. (Future State)
• Ensures trigger list is followed for HSE Q Org and Production.
• Maintains Right-to-Run standards across Packing.
• Maintains operational standards (CILs CNTL Sanitation QA checks and defect elimination).
• Ownership of Time & Attendance Management in Workday (Daily Time Verification Time-Off Entry Absence Management etc.)

Team Development/Teamwork

• Completes work plans/1:1s with team members & coaches functional owners (SFL’s QFL’s etc.) on scorecard completion/delivery.
• Ensures each team member has a training plan and that all barriers are eliminated to complete training in order to deliver high performing and flexible self-sufficient teams.
• Provides Feedback relative to all counter-productive interpersonal and operational behavior. Leads principle-based decision making processes to achieve win-win outcomes. Facilitates conflict resolution.
• Interfaces effectively with Make Pack and Ship to deliver effective flow of Feed to Ship as the customer.
• Supports cross-functional communication with Logistics QA and HR to meet various demands within the shift.
• Provides balanced feedback (positive & improvement) based on observations.
• Develops team on safe high quality and productive operations and ensures team continuously improves. Has a corporate level understanding of SQMS.
• Manages team masterplans 90 day plans and team scorecards. (Future State)
• Collaborates with OC Leader to manage skill matrix. (Future State)
• Works with OC Pillar Leader to plan and execute team building events.
• Reinforce Accountability Model to provide feedback and grow team effectiveness.

Problem Solving

• Proactively works with team and leadership to mitigate operational problems before they occur.
• Champions the use of SQMS tools to solve problems to root cause (why-why AM Breakdown Elimination FI) as needed.
• Provides improvement feedback in Production Planning/Scheduling Process.
• Works with Process and Packing Technology Leaders to eliminate interdepartmental losses. (Future State)

Selection Criteria (required):

• Strong leadership
• Strong Collaboration & Communication
• Maintained absenteeism rate < 3 absences in the last 12 months (3 Points or Less)
• Not active in Progressive Discipline Process (Written Warning or Above)
• In current department for 12 months
• Must not have work restrictions that prevent employee from performing essential functions of posting department