Team Leader - Inside Sales

Pepagora; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading AI-powered B2B platform is seeking a motivated Team Leader Inside Sales to lead their remote sales team. You will supervise team performance, implement sales strategies, and ensure customer satisfaction. The ideal candidate should have 4-5 years of telesales experience in a leadership role and be proficient in CRM tools. Fluency in Tamil, English, and Hindi is required.

Qualifications

• Proven experience as a telesales executive, with at least 4-5 years in a team leader or supervisory role.
• Strong understanding of telesales techniques and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to lead by example and manage under pressure.
• Strong organizational and leadership skills.
• Fluent in Tamil, English & Hindi.

Responsibilities

• Lead, mentor, and motivate a team of telesales executives to achieve individual and team sales targets.
• Monitor team performance daily and provide regular feedback, coaching, and training.
• Allocate leads and ensure timely follow-up by team members.
• Track sales KPIs such as number of calls, conversion rates, and revenue generated.
• Conduct regular team meetings to review performance, share updates, and resolve challenges.
• Assist team members with difficult calls or negotiations.
• Ensure quality control and adherence to sales processes and scripts.
• Report on sales metrics and suggest improvements to the sales strategy.
• Collaborate with management to forecast targets and develop goals.
• Maintain a positive and competitive team environment.

Skills

Leadership and team management

Sales coaching and training

Performance tracking and reporting

Conflict resolution and problem-solving

Goal-driven and motivational approach

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

MS Office

Job description

Role: Team Leader Inside Sales

Location: Remote - Work from Home

About Pepagora - Empowering SMEs for a Smarter Tomorrow

Pepagora is more than a marketplace—it's a movement. We're redefining how Small and Medium Enterprises (SMEs) connect, trade, and grow in todays digital economy.

At our core, Pepagora is an AI-powered B2B platform designed to build trust, transparency, and growth in business transactions. Every business listed on our platform is verified, ensuring a secure and reliable environment. We combine cutting-edge technology AI, big data, and cloud-native infrastructure—with a deep understanding of SME challenges to help businesses scale locally and thrive globally.

Job Summary: We are looking for a motivated and experienced Inside Sales Team Leader to supervise and lead our inside sales team. The ideal candidate will be responsible for guiding the team to achieve sales targets, monitoring performance, ensuring customer satisfaction, and implementing effective sales strategies. You should have strong leadership skills and the ability to drive results through coaching and motivation.

Responsibilities

• Lead, mentor, and motivate a team of telesales executives to achieve individual and team sales targets.
• Monitor team performance daily and provide regular feedback, coaching, and training.
• Allocate leads and ensure timely follow-up by team members.
• Track sales KPIs such as number of calls, conversion rates, and revenue generated.
• Conduct regular team meetings to review performance, share updates, and resolve challenges.
• Assist team members with difficult calls or negotiations.
• Ensure quality control and adherence to sales processes and scripts.
• Report on sales metrics and suggest improvements to the sales strategy.
• Collaborate with management to forecast targets and develop goals.
• Maintain a positive and competitive team environment.

Requirements

• Proven experience as a telesales executive, with at least 4-5 years in a team leader or supervisory role.
• Strong understanding of telesales techniques and customer relationship management.
• Excellent communication and interpersonal skills.
• Ability to lead by example and manage under pressure.
• Proficiency in CRM software and basic MS Office tools.
• Strong organizational and leadership skills.
• Bachelor’s degree in Business, Marketing, or related field preferred.
• Fluent in Tamil, English & Hindi

Key Skills

• Leadership and team management
• Sales coaching and training
• Performance tracking and reporting
• Conflict resolution and problem-solving
• Goal-driven and motivational approach