Team Leader, Inforce Plan Changes

Guardian Life; United States; Remote; USD 67,000 - 111,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to drive operational excellence and inspire a high-performing team. This role involves leading transformation initiatives, coaching staff to enhance their skills, and fostering a collaborative environment. You will be responsible for monitoring performance, identifying training needs, and ensuring a consistent service experience for customers. Join a forward-thinking company that values creativity and innovation, and offers the opportunity to grow your career while making a meaningful impact in the insurance sector. Embrace the chance to lead a team dedicated to achieving excellence and delivering exceptional service.

Benefits

Flexible work environment

Skill-building opportunities

Leadership development programs

Philanthropic opportunities

Qualifications

• 5+ years of Group Insurance experience required.
• Leadership experience and superior communication skills are essential.

Responsibilities

• Cultivate a collaborative team environment focused on performance goals.
• Coach and mentor individuals for professional development.

Skills

Leadership

Communication Skills

Customer Service

Coaching

Analytical Skills

Interpersonal Skills

Time Management

Education

College degree preferred

Equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

The Team Leader, Inforce Plan Changes will deliver results by leveraging creativity, innovation, and operational excellence. You will develop staff through effective coaching and build new skills to support capabilities that complement the changing dynamics of our business while leading transformation and change by inspiring commitment and momentum through effective change management. You will lead by providing inspirational leadership through motivation, influence and coaching to higher levels of performance is primary to this position.

As the Team Leader, you will be responsible for supporting the following Group Operations Objectives:

• Deepen distribution value proposition
• Enhance core products and expand complementary offerings
• Transform to deliver ease of doing business in the moments that matter
• Strengthen our talent and culture

You will

• Cultivate a collaborative team environment committed to achieving performance goals
• Promote a growth mindset helping team achieve goals
• Coach/mentor individuals on technical and professional development aspects of position
• Partner with staff to create meaningful developmental goals and actions for continuous year over year development and position advancement
• Follow performance management guidelines and principals, addressing low performance quickly and within protocol
• Identify training needs, proactively request training, monitor and ensure content is appropriate, delivered on time and in most appropriate setting
• Ensure team is providing a highly valued and consistent service experience.
• Initiate Daily, weekly and monthly planning of capacity to ensure the right resources are in place at the right time to meet demand
• Monitor and analyze quality and other data identifying trends and putting actions in place to reduce or eliminate root cause of issues impacting customers
• Support team members in addressing complex service issues, anticipating customer concerns and minimizing disruption for the plan holder and their members
• Craft actionable service improvement plans based on survey feedback
• Build and manage relationships with key areas within Guardian
• Collaborate with cross functional business partners to review, assess, and improve process and procedures
• Serve as a resource and guide for internal operations for workflows, procedures, and voice of customer
• Identify, lead, and participate in Operational Excellence initiatives and projects
• Proactively identify areas for improvement (service, cost, quality)

You have

• 5+ years Group Insurance experience
• College degree preferred or equivalent work experience
• Leadership experience desirable
• Superior written and oral communication skills
• Customer focus and experience with customer service
• Experience functioning efficiently in a deadline environment, and leading subordinates to meet deadlines
• Solid understanding of client implementation process and enrollment of individual members
• Proven interpersonal skills; able to work well with clients, customers, peers, and management at all levels (officer, director, manager, supervisor)
• Ability to motivate people and maintain a high energy level
• Ability to use excellent judgment while working with multiple priorities and deadlines
• In-depth knowledge and working experience supporting Operational areas, Group Sales, Brokers and Planholders
• Advanced skills in Microsoft Word, Excel, Microsoft Access, and PowerPoint required

Leadership Behaviors

• Continuously strives to provide superior products and customer service
• Expresses oneself in an open and honest manner
• Demonstrates self-awareness and embraces feedback
• Empowers employees to take initiative and find better ways
• Sets high performance standards and holds team members accountable

Functional Skills

• Communication: Possess excellent communication skills (written and verbal) and be able to convey complex and difficult content and messages. Leads by example by communicating constructively, honestly and candidly.
• Collaborating with others: Fosters a high level of teamwork and collaboration between employees, teams, departments and profit centers.
• Coach and Develops: Develop an employee's skills and knowledge so they can perform to standards of their role. Support career pathing as opportunities are presented.
• Adapting to Change: Leads and promotes commitment to change initiatives. Translates ambiguity into actionable plan for others.
• Impact and influence: Ability to motivate and inspire others in fast paced/high demand positions and situations.
• Personal Accountability: Actively seeks and takes on additional challenges to grow and develop professionally. Take full responsibility for the results of own actions and holds self and others accountable for achieving required results.
• Applies Business and Industry Knowledge: Understand Guardian’s end to end processes and utilizes knowledge and resources to assist internal and external contacts. Utilize internal and external sources to better understand industry trends, clients and competitors.

Location
This is an onsite position requiring 3 days a week in a Guardian office with preference given to candidates within a commutable distance to an office.

Salary Range:

$67,450.00 - $110,815.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.