Team Leader - Growth-Oriented Customer Service Lead

Express Wash Concepts; Cleveland (OH); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401k match

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts in Grove City, OH is seeking a Team Leader to support site operations, customer service, and sales growth. You’ll lead a small team, ensure quality checks, and maintain safety standards during fast-paced shifts.

You’ll engage with customers, explain Unlimited Wash Club benefits, and help drive service excellence while fostering teamwork and a positive work environment. Weekend availability and training opportunities are provided for growth.

Qualifications

• Experience in customer service or sales is a plus.
• Willingness to work weekends.
• Ability to lead a team and train others.

Responsibilities

• Lead the site team to deliver excellent customer service and safe operations.
• Greet customers and build strong first impressions.
• Educate customers about Unlimited Wash Club benefits.
• Engage with customers pre/post wash for satisfaction.
• Maintain quality with Quality Control checks.
• Lead team to high-quality service.
• Address escalations calmly and effectively.
• Operate basic retail equipment and understand wash process.
• Drive team performance to exceed service standards.
• Foster a positive team environment.
• Perform other related duties as required.

Skills

Team leadership

Customer service

Sales growth

Quality control

Safety awareness

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Grove City, OH is seeking a Team Leader to support site operations, customer service, and sales growth. You’ll lead a small team, ensure quality checks, and maintain safety standards during fast-paced shifts.

You’ll engage with customers, explain Unlimited Wash Club benefits, and help drive service excellence while fostering teamwork and a positive work environment. Weekend availability and training opportunities are provided for growth.