Team Leader, Group Life Claims

Guardian Life; Bethlehem (Northampton County); Remote; USD 57,000 - 95,000; Full time

Job summary

An established industry player is seeking a Team Leader for their Group Life Claims department. This fully remote role involves overseeing the accurate adjudication of life claims while ensuring compliance with state and federal guidelines. The ideal candidate will have a strong background in claims management, excellent leadership skills, and the ability to foster a collaborative team environment. You will play a crucial role in developing team members and enhancing customer experiences. Join a company that values well-being and offers a supportive culture, where your contributions can make a significant impact on the lives of many.

Benefits

Flexible Work Hours

Leadership Development Opportunities

Philanthropic Opportunities

Inclusive Benefits

Skill-Building Programs

Qualifications

• 3+ years of claims experience, preferably in life claims.
• Strong leadership experience and proficiency in Microsoft Office tools.

Responsibilities

• Coach and develop team members while setting high performance standards.
• Collaborate with cross-functional teams to enhance service delivery.
• Manage the overall functioning of the department and ensure quality.

Skills

Claims Experience

People Leadership

Communication Skills

Analytical Skills

Time Management

Regulatory Compliance

Problem Solving

Self-Motivation

Education

College Degree

Equivalent Work Experience

Tools

Excel

Word

PowerPoint

Job description

Team Leader, Group Life Claims

Team Leader, Group Life Claims

Apply remote type Fully Remote locations Bethlehem Holmdel time type Full time posted on Posted 2 Days Ago job requisition id R000106491

The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures, cost containment activities, reports, and quality control issues.

The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency. You will assist team members with their development and career progression. The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength. The Team Leader works with external customers to enhance the overall experience for the customer. You will be responsible for the overall functioning of the department.

Qualifications

You have:

• College degree preferred or equivalent work experience
• 3+ years claims experience, life claims preferred
• Previous people leadership experience strongly preferred
• Proficiency in Excel, Word, and PowerPoint
• Regulatory and Compliance experience a plus
• Excellent written and verbal communication skills
• Ability to exercise independent & sound judgment in decision making
• Demonstrated experience holding others accountable
• Ability to analyze evidence for discrepancies
• Ability to conduct research using multiple techniques
• Excellent time management & organizational skills
• Experience multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations
• Self-motivation & able to work independently
• Ability to work collaboratively with multiple professional disciplines and with diverse population

Responsibilities

You will:

• Actively coach, develop, and reward team members
• Build teams to ensure the very best people are in place
• Trust the team to get the job done
• Foster a culture where diverse thoughts, experiences, and backgrounds are valued and celebrated
• Empower employees to take the initiative to further team and company goals
• Create a safe environment to try new ideas and make mistakes
• Demonstrate the courage to make difficult decisions and have candid conversations
• Encourage candor and transparency
• Communicate the business need for change
• Lead effectively in ambiguous environments
• Set high performance standards for employees and team
• Build commitment to achieve goals and deliverables
• Balance risk with growth opportunities
• Maintain a strong external focus, voice of customer, industry and regulatory
• Strategically align processes and resources to future goals and objectives
• Work with colleagues from other teams and/or business units to ensure appropriate claim outcomes

Location

This is a remote position with occasional travel as determined by the people leader. Preference will be given to candidates within commuting distance to a Guardian office.

Salary Range:

$57,330.00 - $94,185.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].

Current Guardian Colleagues:

Please apply through the internal Jobs Hub in Workday.

About Guardian

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a Guardian™. Learn more about Guardian at guardianlife.com.