Team Leader – Fire

Quality Labor Management, LLC; Charleston (SC); On-site; USD 62,400 - 74,880; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Job summary

Quality Labor Management, LLC in Charleston, SC is seeking a field-service supervisor for fire alarm and security systems. You will work directly with customers to ensure effective response and timely delivery of F&S service solutions.

Responsibilities include supervising technicians, coordinating schedules, providing technical direction, and ensuring safety and compliance. Travel locally, occasional overnight stays, and a willingness to work overtime as required.

Qualifications

• 5 to 10 years of experience in the fire alarm & security systems industry.
• Prior fire alarm & security systems field experience required.
• Flexibility to work overtime/weekends, as required.
• Regular local travel with some overnight travel.

Responsibilities

• Work directly with customers to ensure effective and efficient F&S Service solution delivery.
• Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
• Provide first-line supervision to all employees in the F&S field, including leadership, direction, training, mentoring, and evaluating performance.
• Provide remote and/or on-site technical direction and diagnostic assistance to resolve complex failures within the customer base.
• Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify filed reporting is accurate and timely.
• Evaluate area safety needs and provide feedback and recommendations to F&S service technicians, assisting in safety policy implementation.

Skills

Fire alarm experience

Security systems experience

Education

High School Diploma or Equivalent

Job description

City and State

Charleston, SC

Job Summary

Work directly with customers to ensure effective and efficient F&S Service solution delivery.

Benefits

• Benefits Offered: Medical Insurance | Dental Insurance | Vision Insurance | Paid Time Off | 401k | Safety bucks program!

Pay Range

$30 to $36 per hour

• Work directly with customers to ensure effective and efficient F&S Service solution delivery.
• Understand and manage the F&S Service agreement deliverables and timelines established between the Company and the customer.
• Provide first-line supervision to all employees in the F&S field, supervision will include providing leadership, giving direction, providing technical advice, evaluating completed work, training, mentoring, coaching, providing input on employee evaluations, and recommending corrective actions.
• Provide remote and/or on-site technical direction and diagnostic assistance to resolve complex failures within the customer base.
• Assist in scheduling, organizing, and dispatching F&S Service Technicians, and verify that filed reporting and documentation are accurate and timely.
• Evaluate area safety needs/requirements to provide feedback and recommendations to F&S service technicians and assist in the implementation of safety policies, procedures, and training.
• Conduct extensive self-study (reading, research, and practice) to improve and maintain technical proficiency in the Company's supported product lines. Complete certifications as required by the Company.
• Work with the Service Manager to ensure effective utilization of Service Management Software and associated field devices to accomplish business objectives.
• Implement training programs on supported/installed control systems to support an efficient service operation.
• Work with the Service Manager to effectively manage inspection/repair assignments.
• Work with the Service Manager to continuously evaluate staff for training requirements to ensure team efficiency and clear/effective communication with customers.
• Participate in the periodic and annual staff performance evaluations for operational excellence (Utilization, profitability, etc.).
• Participate with respective Service Manager in new F&S Service contract transition meetings with Sales and support Sales to assemble service project scope and pricing.
• Position is a 50% billable technician.
• Maintain customer satisfaction for continual company growth.
• Other such duties and responsibilities as assigned by the Company from time to time.

• 5 to 10 years of experience in the fire alarm & security systems industry.
• Prior fire alarm & security systems field Experience required.
• Flexibility to work overtime/weekends, as required.
• Regular local travel requirements with some overnight travel.
• Physical Demands: Occasional sitting, frequent stooping, crouching, kneeling, balancing, and climbing. Constant standing, walking, reaching, and gripping. Vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to talk and hear. Occasional lifting up to 50 lbs. (maximum solo lift) and constant lifting to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
• Material Handling: Frequent lifting up to 50 lbs. and constant lifting up to 25 lbs., placing this position in the very heavy physical demand classification (PDC).
• Valid driver's license and acceptable driving record required.
• Must successfully pass a background check & drug test.
• High School Diploma or Equivalent preferred.

Position Number

29816

Quality Labor Management (QLM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, transgender status or sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The Company complies with applicable Federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities.