Team Leader: Drive Service Excellence & Growth

Chick-fil-A; Beachwood (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible hours

Competitive pay

Positive atmosphere

Career advancement

Scholarship programs

Employee assistance program

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Free meals

Closed on Sundays

Job summary

Chick-fil-A Beachwood is seeking a Team Leader to supervise Team Members and drive Operational Excellence while maintaining a positive work culture. You will coach, develop staff, and help meet high retail/service goals.

In this role you will collaborate with Interim Managers, manage staffing, ensure brand standards, and uphold sanitation and safety protocols while delivering outstanding guest experiences.

Qualifications

• Ability to handle multiple tasks at once.
• Able to stand for prolonged periods, walk, bend, kneel, squat, and lift heavy objects.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Positive attitude.
• Experience as a leader in the customer service and/or production environment.
• Proven ability to lead in quick paced environments as part of a team.
• Treats others with honor, dignity, and respect.

Responsibilities

• Exhibit knowledge of operational policies and procedures.
• Demonstrate knowledge of the brand, products, and promotions.
• Works with Interim Managers to ensure appropriate daily and restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Follow sanitation and safety procedures.
• Maintain consistent attendance and punctuality.

Skills

Leadership

Coaching

Communication

Team building

Customer service

Multitasking

Physical stamina

Positive attitude

Job description

Chick-fil-A Beachwood is seeking a Team Leader to supervise Team Members and drive Operational Excellence while maintaining a positive work culture. You will coach, develop staff, and help meet high retail/service goals.

In this role you will collaborate with Interim Managers, manage staffing, ensure brand standards, and uphold sanitation and safety protocols while delivering outstanding guest experiences.