Team Leader Customer Delivery

Current Jobs; Orange (CA); Hybrid; USD 104,000 - 115,000; Full time

Job summary

The NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW) invites applications for a Team Leader Customer Delivery to lead a high‑performing group delivering customer services, regulatory map reviews and environmental spatial data to support land management decisions across NSW.

Based in Parramatta with hybrid working options, you will champion service improvements, oversee complex workflows and coordinate with regulators, partners and stakeholders to ensure timely,

Qualifications

• Experience leading teams in customer-facing environments.
• Ability to manage complex workflows and high-volume enquiries.
• Ability to interpret and communicate technical/regulatory information to diverse audiences.

Responsibilities

• Lead a diverse team delivering high-quality customer support.
• Oversee regulatory map reviews and environmental spatial data delivery.
• Drive service improvements using feedback while staying aligned with regulatory requirements.
• Collaborate with scientists, data custodians, co-regulators and government partners.
• Support continuous development and delivery of the team.

Skills

People leadership

Customer service

Case management

Education

Degree qualifications in environmental and/or social sciences

Job description

Do you want your work to make a difference for NSW?
Working to protect the state's environment and heritage.

• Lead customer-focused environmental services
• Ongoing full-time opportunity, 35 hours per week
• Parramatta office location upon negotiation across NSW, hybrid working supported
• Salary relative to experience, and ranges from $148, 339 pa to $163,480 pa + super

Our Science and Insights team is currently seeking to appoint a Team Leader Customer Delivery to lead a high-performing team delivering customer services, regulatory map reviews and environmental spatial data that support important land management and environmental decisions across NSW.

As Team Leader Customer Delivery, you will lead a diverse team responsible for delivering high-quality customer support, managing regulatory map review processes and ensuring the timely provision of environmental spatial information to landholders, government agencies and other stakeholders. You will play a key role in improving customer experience by using evidence, feedback and insights to drive service enhancements, while ensuring services remain aligned with legislative and regulatory requirements.

Working within Science and Insights, you will collaborate closely with technical specialists, data custodians, co-regulators and government partners to support the ongoing maintenance and review of NSW regulatory maps and environmental datasets. The role offers a unique opportunity to lead a team that combines customer service, community engagement and technical review functions, while contributing to outcomes that support environmental protection, informed decision‑making and sustainable land management across the state.

About You

You are an experienced people leader with a strong customer service mindset and a proven ability to manage complex workflows, competing priorities and high-volume enquiries. You bring experience leading teams in customer‑facing environments and have successfully implemented case management processes that deliver consistent, transparent and high-quality outcomes. Your ability to build productive relationships with a range of stakeholders enables you to navigate complex issues, influence positive outcomes and maintain a strong focus on customer needs.

You will also possess experience interpreting and communicating technical, scientific or regulatory information to diverse audiences. Knowledge of spatial mapping, environmental data, regulatory frameworks or related service delivery environments will be highly regarded. To be successful, you will demonstrate strong communication skills, sound judgement and a collaborative leadership style, coupled with the ability to drive continuous improvement, support your team's development and deliver results in a dynamic and evolving environment.

Essential Requirements

• Degree qualifications in environmental and/or social sciences and/or relevant experience.

For more information read the full Role Description: Team Leader Customer Delivery

About the Team – Science & Insights

Science & Insights sits within the NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW), which works to protect the state's environment and heritage while driving a sustainable future for NSW.

Working at the intersection of science, policy and delivery, Science & Insights collaborates across government, academia, industry and communities to identify priority issues and deliver practical, high‑impact solutions.

The division brings together six specialist branches spanning conservation and restoration, climate and atmospheric science, environmental protection, remote sensing and landscape science, science impact and assessment, and water, wetlands and coastal science.

Together, these teams provide the evidence, expertise and insights needed to understand NSW's environment, manage risks and drive sustainable outcomes.

The division's work is focused on building a strong evidence base, advancing innovation in how data is gathered and used, and translating complex scientific information into clear, actionable insights and advice. Through scientific rigour, partnerships and knowledge sharing, Science & Insights plays a critical role in protecting, restoring and strengthening the resilience of NSW's environment for future generations.

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

Applications close 6 October 2026 at 11:55PM.

Should you require further information about the role please contact Mike Day, Senior Team Leader Spatial Services & Custom Delivery via [e-mail] or on 02 9995 5628.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community and people from diverse ethnic and cultural backgrounds.

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [e-mail] or contacting Alexandra Blair on 02 8275 1761 (please mention reference number 553087).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at [e-mail] for a yarn.

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Advertised: 22 Sep 2026 AUS Eastern Standard Time
Applications close: 06 Oct 2026 AUS Eastern Daylight Time