Team Leader, Car Wash & Guest Experience

Express Wash Concepts; Delmont (PA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Continuous training

401k with company match up to 4%

Unlimited Wash Club Membership

Uniform provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts is hiring a Team Leader at our Delmont location. The role focuses on leading site operations, delivering outstanding customer service, and driving sales growth while upholding quality standards.

The ideal candidate has a high school diploma or equivalent and is ready to grow with a fast-paced, award-winning company. Flexible hours including weekends are available, with strong emphasis on leadership and safety.

Qualifications

• High school diploma or equivalent required or in progress.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear required safety equipment.
• Leadership mindset with a commitment to excellence.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with lasting first impressions.
• Educate customers about the Unlimited Wash Club benefits.
• Engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team to achieve and sustain high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive, collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales experience

Flexible hours

Education

High school diploma or equivalent

Job description

Express Wash Concepts is hiring a Team Leader at our Delmont location. The role focuses on leading site operations, delivering outstanding customer service, and driving sales growth while upholding quality standards.

The ideal candidate has a high school diploma or equivalent and is ready to grow with a fast-paced, award-winning company. Flexible hours including weekends are available, with strong emphasis on leadership and safety.