Team Leader, C&B, Sales

Crate & Barrel; Santa Ana (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Crate and Barrel is seeking an Assistant Store Leader to maximize sales growth and profitability by supporting the store leadership in delivering an engaging customer experience. The role focuses on coaching teams, assigning workloads, and maintaining strong operational execution on the sales floor.

The position requires effective communication, organization, and a proactive approach to people development, with flexibility to work a full-time schedule including nights, weekends, and holidays.

Qualifications

• 1+ years customer service or retail experience.
• High school diploma/GED or equivalent.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• 2+ years customer service or retail leadership experience preferred.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.

Skills

Reading and writing English

Communication

Organizational skills

Problem solving

Results oriented

Delegation

Data entry

Education

High school diploma/GED

Tools

Microsoft Office

Google apps

Computer systems

Tablet devices

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making–and our story is still unfolding.

Maximize company sales growth and profitability by supporting the Assistant Store Leader in executing company plans and strategies to deliver an engaging experience to every customer, every time.

Primary Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
• Other duties as assigned.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Knowledge, Skills and Abilities

• Excellent reading and written language skills (English)
• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills

Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.

Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.

Ability to be in the store as the Leader on Duty multiple times a week.

Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Experience Required

• 1+ years customer service or retail experience
• High school diploma/GED or equivalent
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• 2+ years customer service or retail leadership experience preferred

Physical and Visual Activities

On a daily basis, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist or have foot controls for operating equipment.

Physical Demands

Movement of product, supplies and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment.

Environmental/Atmospheric Conditions

Hot/cold temperature changes, concrete floors, odors, dust and mechanical/electrical/chemical hazards possible

In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position's requirements.

NOTE: The KRAs and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, wi