Team Leader, Analytics

quickenloans; Detroit (MI); On-site; USD 120,000 - 160,000; Full time

Job summary

Rocket is seeking an Data Analytics Team Leader in Detroit to guide a team of analysts shaping measurement, experimentation, and decision-making for high-volume client-facing operations.

You will design KPI frameworks, build scalable analytics in Snowflake, and partner with Operations, Product, Engineering, and Finance to advance strategic initiatives while mentoring talent for long-term success.

Qualifications

• Bachelor's degree or equivalent practical experience in a quantitative field.
• 7+ years in data analytics, data science, product analytics, experimentation, or related field.
• 2+ years of direct people leadership experience.
• Strong expertise in experimental design, A/B testing, multivariate testing, and causal inference methodologies.
• Hands-on Snowflake experience including SQL development and data modeling.
• Experience leveraging AI tools within analytics workflows.
• Proficiency in Python or R and Power BI for reporting and visualization.
• Strong communication and stakeholder management with senior leaders.

Responsibilities

• Lead, coach, and develop a team of data analysts, establishing priorities and elevating analytical excellence across the team.
• Own the experimentation strategy for banking and consumer engagement operations, including A/B testing, multivariate testing, sample sizing, guardrail metrics, and results interpretation.
• Drive measurement and optimization of automation engines that support client outreach, workflow orchestration, routing, servicing operations, and operational decisioning.
• Build and maintain KPI frameworks, dashboards, diagnostics, and business review processes that enable informed decision-making.
• Design and support scalable analytical solutions in Snowflake, including reusable datasets, metric definitions, and self-service reporting capabilities.
• Partner with Operations, Product, Engineering, and Finance teams to solve complex business challenges and drive strategic initiatives.
• Establish analytical strategies that help leaders evaluate performance, profitability, operational efficiency, and investment opportunities.
• Leverage AI tools and technologies to improve analytical workflows, documentation, exploratory analysis, and business insights.
• Translate complex business problems into actionable analytical plans and communicate recommendations to senior leaders.
• Support hiring efforts and develop future analytics talent through coaching, mentorship, and performance development.

Skills

Leadership

Experimentation

Snowflake

SQL

Python or R

Power BI

Communication

Education

Bachelor's degree in a quantitative field

Tools

Snowflake

Python

R

Power BI

Job description

As the Data Analytics Team Leader , you will lead a team of analysts responsible for measuring, optimizing, and improving banking and consumer engagement operations. You will oversee analytics strategy, experimentation, reporting, and decision-making for high-volume client-facing systems while developing team members and driving a data-driven culture across the organization.

About the r ole

• Lead, coach, and develop a team of data analysts, establishing priorities and elevating analytical excellence across the team.
• Own the experimentation strategy for banking and consumer engagement operations, including A/B testing, multivariate testing, sample sizing, guardrail metrics, and results interpretation.
• Drive measurement and optimization of automation engines that support client outreach, workflow orchestration, routing, servicing operations, and operational decisioning.
• Build and maintain KPI frameworks, dashboards, diagnostics, and business review processes that enable informed decision-making.
• Design and support scalable analytical solutions in Snowflake, including reusable datasets, metric definitions, and self-service reporting capabilities.
• Partner with Operations, Product, Engineering, and Finance teams to solve complex business challenges and drive strategic initiatives.
• Establish analytical strategies that help leaders evaluate performance, profitability, operational efficiency, and investment opportunities.
• Leverage AI tools and technologies to improve analytical workflows, documentation, exploratory analysis, and business insights.
• Translate complex business problems into actionable analytical plans and communicate recommendations to senior leaders.
• Support hiring efforts and develop future analytics talent through coaching, mentorship, and performance development.

About y ou

Minimum Qualifications

• Bachelor's degree in Data Science, Statistics, Mathematics, Economics, Computer Science, Information Technology, or a related quantitative field; or equivalent practical experience.
• 7+ years of experience in data analytics, data science, product analytics, experimentation, or a related quantitative discipline.
• 2+ years of direct people leadership experience managing analysts or data scientists.
• Strong expertise in experimental design, A/B testing, multivariate testing, statistical analysis, and causal inference methodologies.
• Hands-on experience with Snowflake, including SQL development, data modeling, and analytical framework design.
• Experience leveraging AI tools within analytics workflows to improve efficiency and business outcomes.
• Proficiency in Python or R for data analysis and Power BI for reporting and visualization.
• Strong communication, stakeholder management, and presentation skills with experience partnering with senior leaders.

Preferred Qualifications

• Experience supporting operations-focused environments such as banking operations, servicing, contact centers, collections, or client engagement.
• Experience measuring, optimizing, or tuning automation, decisioning, or orchestration engines in production environments.
• Background in financial services, banking, or other regulated industries.
• Experience building self-service analytics capabilities, reusable measurement frameworks, and scalable reporting solutions.
• Advanced knowledge of statistical methodologies, experimentation platforms, and performance measurement systems.
• Demonstrated ability to influence cross-functional teams and drive strategic business outcomes through data.
• Experience mentoring and developing high-performing analytics teams.
• Familiarity with AI-enabled analytics tools and emerging analytics technologies.

What y ou'll g et

Our team members fuel our strategy, inno vation and gro wth, so we ensure the health and well-being of not j ust you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligib le team m embers perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About u s

Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985 . Today, we're a publicly traded company involved in many different i ndustrie s, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the p rimary resp onsibilities of this posit ion and may be modi fied at the discretion of the c ompany at any time. Decisions related to employ