Team Leader $18.50 - Cobb Parkway

Goodwill of North Georgia; Georgia; On-site; USD 36,000 - 54,000; Full time

Job summary

Goodwill of North Georgia is seeking a store supervisor to lead daily operations, supervise staff, and ensure excellent donor/customer service. The role requires managing shifts, coaching workers, and maintaining store standards in a dynamic retail environment.

The ideal candidate has retail experience, strong communication skills, and forklift certification. This on-site position offers growth opportunities within the organization and requires availability across operating hours.

Qualifications

• High School Diploma or GED required.
• 2–3 years of retail experience.
• Associates degree or related retail management coursework preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Forklift certification required.
• Proficient in Microsoft Office.
• Able to work in safety shoes.
• Able to work in varied conditions (heat, cold, dust).
• Able to lift up to 30 lbs; able to stand/walk for long periods.

Responsibilities

• Supervise store personnel during assigned shift to meet standards.
• Open and/or close the store as key holder on duty.
• Develop, train and coach team members for career growth within the organization.
• Greet and assist donors/customers; maintain customer service standards.
• Assist and resolve complaints and communicate issues to management.
• Maintain store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Transfer to other Goodwill of North Georgia stores as needed.

Skills

Customer service

Team leadership

Oral and written communication

Bilingual (optional)

Interpersonal skills

Adaptability

Education

High School Diploma or GED

Associates degree / retail management coursework

Tools

Forklift certification

Microsoft Office

Job description

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.