Team Leader $18.50 - John's Creek Store

Goodwill of North Georgia; Johns Creek (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Goodwill of North Georgia seeks a Store Supervisor to oversee daily operations, coach a diverse team, and ensure excellent donor and customer experiences across shifts. You will act as key holder, open/close the store, and uphold safety and SOPs while supporting growth opportunities for staff.

Qualifications include 2–3 years in retail, high school diploma or GED, forklift certification, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• 2–3 years of retail experience.
• Associates Degree or related retail management coursework preferred.
• Excellent oral and written English communication; interpersonal skills; bilingual a plus.
• Forklift certification required.
• Must have dependable transportation and Microsoft Office proficiency.
• Able to work in all conditions and meet physical requirements (lift up to 30 lbs).
• Available to work multiple days/hours as needed.

Responsibilities

• Supervise store personnel during assigned shift to meet standards.
• Open and/or close the store as key holder on duty.
• Develop, coach and support team members for career growth.
• Greet donors/customers and ensure efficient service.
• Handle complaints and communicate with management.
• Maintain store appearance and housekeeping to standards.
• Transfer to other Goodwill stores within territory as needed.
• Attend meetings and training as required.
• Perform other duties as assigned by management.

Skills

Customer service

English communication

Interpersonal skills

Microsoft Office

Leadership / supervision

Flexibility / adaptability

Bilingual a plus

Education

High School Diploma or GED

Associates Degree or related retail management coursework preferred

Tools

Forklift operation

Job description

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

Job Requirements and Qualifications:

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Associates Degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency
• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must be available to work Monday through Sunday during operating hours as needed for business operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.