Team Leader

Cherokee Federal; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K benefits

Job summary

A government contractor is seeking a Team Leader in Washington, D.C. to manage Support Associates, ensure workflow coordination, and serve as an SME. Candidates must have a Bachelor's degree or equivalent experience, along with strong leadership and customer service skills. This position requires U.S. citizenship due to government contract restrictions. Competitive salary and comprehensive benefits are offered.

Qualifications

• Six years of general office experience.
• Demonstrated ability to lead and manage a team.
• Ability to analyze and interpret regulatory material.

Responsibilities

• Plan and coordinate daily activities of support teams.
• Provide operational feedback and reporting.
• Monitor workload and contractor performance.

Skills

Leadership

Customer service

Organizational skills

Communication

Education

Bachelor's Degree or 4 years experience in managing teams

Tools

MS Word

MS Power Point

MS Excel

MS SharePoint

MS Outlook

Job description

Team Leader

This position requires an active Secret clearance to be considered.

A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify.

The Team Leader leads and manages a team of Support Associates. Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams. If requested by Government management, ensure that a sufficient inventory of Passports and other supplies are on hand to meet current and anticipated demand. The Team Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.

Compensation & Benefits:

Estimated Starting Salary Range for Team Leader: Pay commensurate with experience.

Full‑time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Team Leader Responsibilities Include:

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing workload.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
• In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.
• Perform other job‑related duties as assigned.

Team Leader Experience, Education, Skills, Abilities requested:

• Bachelor's Degree (or) 4 years of experience in managing teams.
• Six (6) years of general office experience.
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively and politely interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.
• Must pass pre‑employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Solution Link (CNSL) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNSL, visit cherokee-federal.com.

Legal Disclaimer:

All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations.

Please note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved position, we are accepting applications for this future and anticipated need.