Team Leader

Sky Zone; United States; On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Sky Zone is seeking a Park Team Lead to support the park's management by providing on-the-spot leadership and coordinating across departments. You will delegate shifts, assist in various areas, and help drive membership sales while delivering memorable guest experiences.

The role requires 18+, 1 year in a high-volume customer service setting, the ability to stand for long periods, lift 20 pounds, and reliability. Evening, weekend, and holiday availability is expected.

Qualifications

• 18 years of age or older.
• Demonstrates leadership and initiative through formal or informal roles.
• Minimum 1 year of work experience in a high-volume customer service setting such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment experience is a plus.
• Ability to stand for long periods and lift at least 20 pounds.
• Basic proficiency with MS Office, Teams, and POS systems.
• Ability to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

Responsibilities

• Provide delegation to team members so shifts run smoothly across departments.
• Offer hands-on support by assisting in various departments as needed.
• Execute membership sales at the front desk and identify sales opportunities in the park.
• Help enforce park safety policies and educate team members on guest safety.
• Maintain a clean environment and perform janitorial duties during shifts.
• Complete incident reports from the shift.
• Assist with opening or closing park procedures.
• Ensure all daily shift duties are completed before leaving.

Skills

Leadership

Customer service

Teamwork

Communication

Tools

MS Office Suite

Teams

POS systems

Job description

Sky Zone

Park Team Lead

Sky Zone – Who are we?

We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too!

That’s why we’re the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin’ Jump spanning the globe, we’re a place where children, teens, and even parents can shake up the norm and play!

About the Role

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 1 year of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

Compensation based on experience, qualifications, and performance.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.