Team Leader

Chick-fil-A; Lansdale (Montgomery County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Growth and development

Competitive pay

Job summary

Chick-fil-A Lansdale is seeking a Team Leader who embodies our core values and servant leadership. The role focuses on daily operations, coaching teammates, and maintaining service excellence in a fast-paced, high-volume environment.

You will lead shifts, train new hires, count drawers, and ensure guests receive a welcoming, friendly experience. Prior leadership experience is valued but not required; reliability and strong people skills are essential.

Qualifications

• Must be able to greet guests with a friendly disposition and engage positively.
• Must maintain eye contact and communicate clearly with customers and teammates.
• Demonstrate enthusiasm, energy, and a servant leadership approach.
• Ability to build emotional connections and deliver superior customer service.
• Reliable transportation to and from work.
• Capable of thriving in a fast-paced restaurant setting.
• Strong people skills with a focus on serving team members.
• Commitment to service excellence and guest satisfaction.
• Experience in shift leadership or supervisory roles is preferred but not required.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond promptly and respectfully to guest needs.
• Assist in training new hires; set the tone for shifts and serve as a role model.
• Be a friendly, encouraging team player and lead by example.
• Open and/or close, lead shifts, and act as a key holder.
• Count drawers and finalize the day.
• Demonstrate excellent written and spoken communication.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member issues

Leadership experience (preferred)

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issuesAbility to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.