Team Leader

Hunter Super Techs - TurnPoint; Shipley Corner (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Generous Match

Flexible Hours

Promotion From Within

Discounted Meals

Free Branded Swag

Safety Shoe Purchase Program

Gym Membership Discounts

Access to Advanced Pay

Affordable Lifestyle and Wellbeing

Job summary

Auntie Anne's is seeking a Shift Manager to supervise Crew Members, coordinate breaks, and act as a liaison in the absence of the Manager or Assistant Manager. You will ensure proper cash handling, monitor quality and service, and resolve customer needs during your shift.

Responsibilities include executing opening/closing procedures, managing cash drawers, supervising inventory, and training new staff as directed.

Qualifications

• Must be 18 years of age.
• Must possess basic math skills and be able to operate a calculator.
• Must have dependable transportation and be readily contactable by phone.
• Must be able to stand for long periods, work with agility, and potentially long hours.

Responsibilities

• Direct and coordinate activities of Crew Members and supervise breaks.
• Contact Manager to arrange replacements during call-offs or no-shows.
• Monitor product quality and adherence to procedures; correct as needed.
• Address customer needs and resolve questions or complaints.
• Ensure opening/closing procedures and daily/periodic maintenance are performed.
• Manage store funds, access safe, and handle shift drawers and cash.
• Run register reports per Cash Handling Policies and related procedures.
• Receive, check in, and supervise storage of food items and supplies.
• Assist monthly inventory and train new employees as directed.
• Evaluate Crew Members’ performance when directed by management.

Skills

Leadership

Communication

Interpersonal relations

Organization

Math skills

Attention to detail

Dependable transportation

Tools

Cash Register

Job description

JOB SUMMARYFunctions as person in charge of the Auntie Anne's store in the absence of, or as directed by, the Manager or Assistant Manager, for the duration of the assigned shift.ESSENTIAL DUTIESDepending upon shift assignment and staffing levels, may be required to:Perform any or all of the essential duties required of Crew Members (see Crew Member Job Description).Direct and coordinate the activities of Crew Members, coordinate breaks.In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements.Monitor for product quality and adherence to proper operating procedures; correct as needed.Monitor customer service and relations; correct as needed.Address, respond to, and resolve customer needs, questions, complaints, etc., as required.Assure that all opening and/or closing procedures are performed, including all daily and scheduled, periodic (weekly, monthly, etc.) maintenance and cleaning procedures.Responsible for store funds during shift. Access safe to issue and replace shift drawers and for change.Accurately run register reports and related functions in accordance with Cash Register Procedures, Cash Opening/Closing Procedures, and Cash Handling Policies.Receive, check in, and supervise storage of all food items and supplies; transmit related paperwork to Manager.Assist in the taking of the monthly physical inventory.If directed by Manager or Assistant Manager, conduct and/or supervise training of new employees.If directed by Manager or Assistant Manager, evaluate the performance of Crew Members.Comply with all Auntie Anne's policies and procedures, including relevant federal and state regulations, e.g., safety and environmental standards, OSHA, EPA, Right-to-Know, EEO, ADA, et.al.Perform all of the essential duties of this position in a safe and effective manner, consistent with the prescribed method and guidelines established by Auntie Anne's, Inc.Perform other duties as directed by the Manager or Assistant Manager.SUPERVISORY RESPONSIBILITIESIn the absence of, or as directed by the Manager or Assistant Manager, the Shift Manager is responsible for the supervision of all Crew Members for the duration of the shift.QUALIFICATIONSIn addition to the personal traits required of all Auntie Anne's employees (positive, teachable, outgoing), must display skills or ability to develop skills in leadership, communication, interpersonal relations, and organization. Must possess basic math skills and the ability to operate a calculator, plus be attentive to detail. Must have dependable transportation and be able to be readily contacted by phone. Must be 18 years of age.PHYSICAL DEMANDS OF THE JOBMust be able to perform the tasks outlined above ("Essential Duties"); must be able to stand for long periods, work with agility, and occasionally work long hours; must be able to see, hear, and speak (for communication and safety); must be able to test products by taste, color, and smell; must be able to lift up to 50 lbs.ABOUT OUR BENEFITSAlong with a positive, fast-paced, and rewarding work environment, we offer competitive benefits to support our associates through offerings such as:· Paid Time Off· Free Wellness Services· 401(k) with Generous Match for Those 21 and Older· Flexible Hours· Promotion From Within· Discounted Meals· Free Branded Swag· Safety Shoe Purchase Program· Gym Membership Discounts· Access to Advanced Pay· Affordable Lifestyle and Wellbeing Benefits· Tips, and More!This is for a position at a Auntie Anne’s corporate location