Team Leader

Chick-fil-A; Rochester (MN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Leadership Development Program

Remarkable Futures Scholarships

Closed Sundays

Job summary

Chick-fil-A Rochester is seeking a Team Leader to help manage shifts and deliver outstanding guest experiences. You will supervise assigned stations, support the management team, and potentially open or close in the director’s absence.

Responsibilities include maintaining service speed, cleanliness, and accurate cash handling, while guiding team members with feedback and policy adherence. This role emphasizes leadership development and a positive, customer-focused culture.

Responsibilities

• Maintains pace to meet speed of service guidelines
• Ensures workstations stay clean at all times
• Monitors cash handling procedures
• Ensures proper security and cash controls
• Maintains dining room, restrooms, parking lot and facility cleanliness
• Addresses guest issues and escalates when needed
• Provides direction and feedback to team members
• Communicates performance and policy violations to management
• Reads tickets and follows recipes to prepare orders
• Ensures accurate weights and measurements for all items
• Strictly adheres to company policies and procedures

Skills

Team leadership

Shift management

Customer service

Time management

Teamwork

Financial responsibility

Job description

Are you highly skilled and motivated to lead a team in a fun and loving environment? Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A Rochester is looking for you to join our team as a Team Leader.

We are looking for Team Leaders that focus on our values of striving for excellence, serving others first, and showing you care. We are excited to develop people to pursue greatness in their life. Please join us as we empower you to care for the world!

At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders are responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a Director; following established opening and closing procedures.

Responsibilities include:

• Ensures that Team Members work at a pace to maintain restaurant’s established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Addresses guest issues that may arise; consults with leadership regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Ensures that Team Members follow recipes and read tickets to accurately prepare all orders.
• Ensures that Team Members are extremely accurate with weights and measurements for all recipe items.
• Strictly adheres to all Company policies and procedures.

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

It's a Great Place to Work

• At Chick-fil-A, our Operators consider their Team Leaders to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that Team Leaders really enjoy working at Chick-fil-A. In addition to that, we strive to offer competitive pay and ensure that you will work in a nurturing environment where you will learn valuable business and people skills.

Work Directly With A Chick-fil-A Operator

• Our Operator, Matt Stockdale, is an independent business person responsible for the operation of Chick-fil-A Rochester. Matt invests time in his Team Leaders by teaching them important business skills for the future including, but not limited to: time management, stewardship, team work, and financial responsibility.

Opportunities for Advancement

• Here at Chick-fil-A Rochester we pride ourselves in our Leadership Development Program. The purpose of this is to provide our Team Leaders with many opportunities and resources for advancement!

Scholarship Opportunities

• While Chick-fil-A, Inc. has awarded scholarships for more than 40 years, the enhanced educational assistance initiative, called Remarkable Futures, increases the amount of scholarships available. Students can receive up to $25,000 as well as access to tuition discounts and other educational benefits at more than 70 colleges and universities nationwide, to help offset the cost of their education.

Closed Sundays

• All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.