Team Leader

Nishna Productions Inc; Red Oak (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Nishna Productions Inc. in Iowa seeks a Team Leader for residential services.

The role reports to the Residential Manager, Director of Member Services, and Executive Director, and is responsible for daily management, compliance with laws, supervising staff, shifts, and care of individuals and agency properties. Responsibilities include hiring, training, disciplining, scheduling, on-site work, handling grievances, safety, liaison with management, and ensuring quality care per Person-Centered

Qualifications

• Must have or be willing to obtain education/training to meet required qualifications.
• Two years supervisory experience preferred.
• Ability to work with individuals with behavioral challenges and maintain safety.

Responsibilities

• Oversee licensing and regulatory compliance for all operations.
• Hire, train, and evaluate staff; conduct performance reviews.
• Schedule staff hours to meet needs and budgeted hours.
• Ensure on-site presence and direct care as needed.
• Manage staff grievances and incidents; ensure safety and security.
• Coordinate health care and daily living activities for individuals served.
• Maintain documentation and Medicaid/agency paperwork as required.

Skills

Leadership

Staff supervision

Communication

Driver's license

Education

High school diploma or GED

Job description

Description

I. The Team Leader is directly responsible to the Residential Manager, Director of Member Services, and the Executive Director.

II. This is a full-time supervisory position. The primary duties include the daily management of residential operations including compliance with all state and federal laws, supervising staff, working assigned shifts, and overseeing the care of the individuals, and the properties of the agency.

III. Specific Job Duties and Responsibilities:

1. 1. Assure that all requirements are being met in accordance with all licensing and governing entities.
2. 2. Perform interviews and complete agency paperwork for hiring new staff.
3. 3. Responsible for direct supervision of staff.
4. 4. Responsible to implement and monitor training of introductory staff, including completion of training objectives.
5. 5. Responsible for disciplining staff when performance falls below standards, up to and including termination.
6. 6. Responsible for evaluating staff in accordance with agency policies.
7. 7. Responsible for scheduling staff hours to ensure all individuals’ needs are met and budgeted hours are maintained.
8. 8. Responsible to work on-site or with individuals served as-needed and assigned.
9. 9. Responsible for managing all complaints/grievances presented by staff/persons served.
10. 10. Oversee safety and security of staff, persons served, and agency properties.
11. 11. Responsible to act as a liaison with the Residential Manager and the Director of Member Services as it pertains to all operations and daily routines.
12. 12. Ensure all staff consistently train, teach, and assist individuals served as outlined in their Person-Centered Plan.
13. 13. Responsible for orientation of new residents and to assist with the completion of skills assessments.
14. 14. Responsible for communicating all pertinent information to the Residential Manager and/or the individual’s assigned Program Coordinator to ensure quality care.
15. 15. As requested, assist with reading and auditing documentation and data collection per person served to ensure that it has been completed in accordance with agency policies and Medicaid rules and regulations.
16. 16. As requested, attend individual’s annual staffing and share pertinent information regarding the person receiving services.
17. 17. Work with Residential Manager to maintaining expenditures at reasonable levels and obtain approval for purchases in accordance with established policies.
18. 18. Responsible for chairing staff meetings and scheduling staff to attend any needed training sessions.
19. 19. Remain informed of all programming and administrative information by attending all required meetings and training and by reading and sharing any pertinent information.
20. 20. As assigned, assist with supervising and monitoring the finances of individuals served.
21. 21. Responsible for supervising daily care of individuals served to ensure quality care.
22. 22. Responsible for coordinating health care for individuals served to ensure quality care.
23. 23. Responsible for serving on agency committees as assigned by Residential Manager and the Director of Member Services.
24. 24. Verify accuracy and compute totals of chore sheets and reimbursement forms.
25. 25. Responsible for verifying and approving staff time worked on the Paylocity timekeeping system.
26. 26. Complete monthly census for client billing.
27. 27. As requested, assist with the completion of all Social Security and DHS paperwork as needed to maintain individual’s eligibility for services.
28. 28. Assist individuals receiving services with their activities of daily living, such as, but not limited to, meal preparation, laundry, housekeeping, toileting, and bathing.
29. 29. All other duties as assigned by the Residential Manager, the Director of Member Services, and the Executive Director.

IV. Essential Functions:

1. 1. Nishna Productions Inc. exists to serve the needs of persons with disabilities. At times these people have behavior disorders that may result in the display of aggressive outbursts of a physical or verbal nature. The individual may or may not be able to control these behaviors. All employees must be willing to work with these individuals.
2. 2. Provide quality care to individuals served.
3. 3. Provide a supportive and therapeutic atmosphere for all staff and individuals served.
4. 4. Complete interviewing, hiring, and firing of staff as needed.
5. 5. Evaluate staff in accordance with agency performance evaluation policies and procedures.
6. 6. Supervise staff performance of all duties.
7. 7. Train and orient introductory staff.
8. 8. Provide transportation to individuals served as needed.
9. 9. Act as a liaison between staff and daily operations with the Residential Manager and Director of Member Services.
10. 10. Ensure compliance with all governing agencies’ rules and regulations and Nishna Productions, Inc. policies and procedures.
11. 11. Provide needed training to individuals served.
12. 12. Participate in all agency investigations as assigned.
13. 13. Act as a positive role model for all staff and individuals served.
14. 14. Work all the hours needed to ensure the needs of the individuals served are met.
15. 15. Assist individuals receiving services with their activities of daily living, such as, but not limited to, meal preparation, laundry, housekeeping, toileting, and bathing.
16. 16. Travel among all locations where residential services are provided as required.
17. 17. Ability to complete electronic documentation.
18. 18. All staff/volunteers of Nishna Productions, Inc. will comply with state and federal regulations regarding HIPAA (Health Insurance Portability and Accountability Act). Every employee/volunteer of Nishna Productions, Inc. is on a need-to-know basis regarding the Protected Health Information (PHI) of the individuals they serve. Therefore, a security clearance level is assigned for each job description, and those security levels are allowed access only to the information required to complete the duties in each position.

• Level One allows the least access and is intended for truck drivers, maintenance staff, redemption center workers, and volunteers.
• Level Two is for direct care workers including floaters/substitutes, SCLS, Program Instructors, Day-Hab aids, Vocational Trainers, lead staff, and 1:1 staff.
• Level Three includes the office support staff.
• Level Four is for Team Leaders, supervisors, and Work Center Supervisors.
• Level Five is the security clearance given to Program Managers.
• Level Six allows access to all PHI and includes Directors/Administrators, Quality Assurance, and IT staff.
• Temporary clearance for PHI access can be given if staff require access to complete extra assigned duties (i.e., filling in for another department). Maintenance personnel are given permanent access to areas where PHI is stored but they may need to enter to complete their duties.

Requirements

I. Qualifications/Requirements:

1. 1. Individuals “must not have or be a carrier” of a serious infectious or communicable disease such as but not limited to, incurable, fatal, or debilitating diseases which can be eliminated by reasonable accommodations. A current example would include, but not be limited to, tuberculosis. Determination of a serious disease is to be made by the proper medical authorities.
2. 2. Must have at a minimum a high school diploma or G.E.D.
3. 3. If required, must have or be willing to obtain education/training that would meet the qualifications needed to be an RCF Group Home Administrator.
4. 4. Prefer two years’ experience in residential services.
5. 5. Prefer two years supervisory experience.
6. 6. Must possess strong, positive leadership skills.
7. 7. Ability to exercise sound judgment when the situation requires an immediate decision to be made involving either staff, individuals served, or agency properties.
8. 8. Successful completion of pre-employment physical and TB test when hired, and as required every four years thereafter.
9. 9. Successful completion of pre-employment drug testing.
10. 10. Ability to perform routine household duties such as vacuuming, mopping, and use of cleaning agents.
11. 11. Must be willing to work with individuals that have behavior disorders which may result in the display of aggressive behaviors.
12. 12. Must have the desire to work as a member of a team.
13. 13. Must possess good written and verbal communication skills.
14. 14. Must be able to obtain and maintain a valid Iowa Chauffeur’s license and maintain an acceptable driving record as determined by the agency’s insurance carrier.
15. 15. Each employee of the Residential Department must be physically capable of assisting an individual to regain their balance/transfer from a sitting or prone position and insure the physical safety of an individual that may have a physical disability or seizure disorder. Whenever possible staff should seek out assistance from fellow employees.

II. Physical Requirements:

1. 1. Must be able to travel from place to place, up to 70 miles round trip.
2. 2. Must be able to enter individuals’ homes that may or may not be accessible to everyone.
3. 3. Must be able to work a full schedule as needed and assigned.
4. 4. Must be able to carry supplies as needed to complete job duties.
5. 5. Must be able to provide physical care as needed to individuals during direct care duties.
6. 6. Ability to physically assist an individual to regain balance or to transfer from a sitting, standing, or prone position.
7. 7. Demonstrate ability to perform needed household tasks such as vacuuming, mopping, and the use of household cleaning agents.
8. 8. Must be able to lift 70 pounds.