Team Leader

jackintheboxportland; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional fast-food chain is seeking a Team Leader to supervise and train staff while ensuring excellent customer service and food quality. Candidates should be at least 18 years old and possess strong leadership and communication skills. The position involves creating a positive restaurant environment and responding to guest feedback. Join our team in Portland for a fulfilling role with opportunities for growth.

Qualifications

• At least 18 years old with Team Leader training certification.
• Ability to communicate effectively in English.
• Good interpersonal skills and self-starter attitude.
• Ability to meet physical demands and use cash registers.

Responsibilities

• Create a welcoming restaurant environment.
• Supervise and train team members.
• Ensure compliance with company standards.
• Maintain visibility with guests and respond to concerns.

Skills

Customer service excellence

Team leadership

Effective communication

Basic math skills

Integrity

Job description

We have an exciting opportunity for you to join our team! Welcome to 3 Brothers Restaurants - we operate all Jack in the Box restaurants in the Portland, Vancouver, and Salem Metro areas! We are looking for individuals like you who are able to bring our values of Quality People, Service, Food, and Restaurants to life in our locations!

WHAT THE GUEST WANTS

• Provide excellent service, top-quality food, and a clean restaurant environment!
• Execute our hassle-free philosophy: Always say YES to the guest and make it right.
• Be friendly and professional: Neat and well-groomed team members with a great attitude.
• Consistent, quick, and accurate service: Well-staffed, trained, and working with a sense of urgency.
• Serve quality food that tastes great: Only serving safe, high-quality food that looks and tastes great.
• Provide a welcoming restaurant environment: Sparkling inside and out.

WHAT WE WANT

• Leaders who are passionate and proud to represent Jack in the Box.
• A passion for serving food safely.
• Good team players who are respectful and have a great attitude and serve as a role model for others.
• A commitment to thrive while supervising, training, and coaching in a high-energy environment.
• Knowledge of our products, menu, policies, and standards.

WHAT YOU'VE GOT

• You’re at least 18 years old. You have completed Team Leader training classes and certification.
• You can speak, read, and write clearly in English.
• Ability to perform and understand basic math concepts; ability to work well with diverse groups of people; proven analytical skills; and good organization and planning skills.
• You have excellent interpersonal skills, are a self-starter who takes initiative, and willingly accepts responsibility. Has a basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.
• You can stand and walk approximately 90%-95% of a shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Able to listen to guests' orders, operate a cash register, and read video monitors. Ability to perform all management functions and use all workstations.

HOW WE'LL DO IT

• Creates a restaurant environment that is friendly, fun, clean, and safe; treats all employees with care and respect; motivates and inspires employees to achieve high performance.
• Supervises and trains team members on workstation operations, ensures compliance with all company procedures, policies, and standards.
• Conducts on-boarding and training. Provides feedback and recognizes employees. Ensures employee personal and uniform cleanliness. Apprises management of potential employee issues.
• Ensures guests receive an exceptional experience by performing quality employee training and holding restaurant team accountable for consistently delivering excellent guest service and food quality.
• Maintains visibility and interaction with guests; responds to guest concerns and complaints in a positive and professional manner; ensures positive resolution.

REASONABLE ACCOMMODATION: Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.