Team Leader

Ottumwa; Ottumwa (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ottumwa is seeking a Team Leader/Shift Supervisor to guide and develop a high-performing team while driving guest satisfaction and restaurant success. You will partner with the Restaurant General Manager to hit metrics, lead daily operations, and ensure a clean, welcoming environment.

The role emphasizes mentoring teammates, maintaining accountability for results, and ongoing growth toward broader management opportunities in a fast-paced, guest-focused setting.

Qualifications

• Experience leading a team in a fast-paced setting.
• Ability to mentor and develop others while driving results.
• Commitment to delivering top-notch guest experience.

Responsibilities

• Own the results of your team and impact guest experience and restaurant success.
• Support GM in goals related to team development, operations metrics, and profitability.
• Communicate goals, promotions, and updates effectively.
• Provide a clean, friendly restaurant with hot and fresh meals.
• Foster a positive and collaborative team environment.

Skills

Leadership

Mentoring others

Guest experience

Communication

Accountability

Job description

The Team Leader/Shift Supervisor rolecan be the gateway to broader leadership roles! If you are eager to lead and learn restaurant management, this role provides an introduction to leadership!

Team Leader/Shift Supervisor Responsibilities:

• As a Shift Supervisor, you will have direct ownership of the results of your team and how you can impact the guest experience and the restaurant's success
• Support the Restaurant General Manager in restaurant goals related to building and developing the team, operations metrics, and profitability
• Effectively communicate goals, promotions, business updates, etc
• Provide a top-notch guest experience that includes friendly interactions, a clean restaurant, and hot & fresh meals
• Lead the overall positive and collaborative family environment

Success Factors:

• Takes absolute pride in everything you do
• Goal-oriented leader who enjoys a fast-paced environment
• Leads through motivating and mentoring others
• High accountability for results and leading a team
• Desire to learn and grow into broader management positions
• Values customer service and positively impacting our guests' experience
• Practices high-quality food and cleanliness standards

Additional Info:

• You must be 18 years old with a valid driver's license andreliable, personal transportation
• Keep in mind that this is just basic information. You'll find out more after you apply. Independently -owned franchised or licensed locations may have different requirements, and are solely responsible for setting the terms and conditions of employment for their restaurants.
• If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation any time by contacting the location nearest you.

This job posting is for a position at a restaurant owned and operated by a KFC franchisee.