Team Leader

Family Farm & Home, Inc.; Muskegon (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Family Farm and Home in Muskegon, MI seeks a capable Team Leader to support the store manager and drive sales through strong merchandising, inventory control, and exceptional customer service. You will model the company's values, supervise team members, and help maintain a safe, organized, and profitable store environment.

You must be a proactive problem-solver with excellent communication, able to schedule tasks, manage budgets, and engage with customers and vendors.

Qualifications

• Strong leadership skills with the ability to motivate and supervise team members.
• Excellent oral and written communication to interact with customers, vendors and associates.
• Must be able to stand for extended periods and lift up to 50 lbs.
• Ability to manage time to achieve budgeted goals and drive profitability.
• Flexible schedule including weekends, evenings, and holidays.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with a focus on superior customer service.
• Maintain professionalism and positive store morale.
• Assist in execution and performance of store responsibilities through staff or own actions.
• Complete store operational requirements by scheduling and assigning employees; follow up on results.
• Identify customer needs by engaging with actual and potential customers.
• Establish relationships and support local community groups.
• Solicit customers for loyalty programs, extended warranties, financing and promotions.
• Manage and protect inventory and assets per policy against theft and damage.
• Ensure merchandise is received, stored and merchandised per procedures.
• Maintain a safe, clean store environment and comply with legal requirements.
• Assist in determining marketing strategy changes by reviewing financial statements and sales records.
• Support consistent operations by enforcing policies and procedures.
• Perform all other duties as assigned by store manager or company leadership.

Skills

Leadership

Team supervision

Customer service

Communication

Merchandising

Budgeting

Problem solving

Organizational skills

Flexibility

Job description

Posted Monday, August 3, 2026 at 4:00 AM | Expires Friday, September 4, 2026 at 3:59 AM

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. A team leader must have strong leadership skills with the ability to motivate and supervise team members. A team leader is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

A.Promote Family Farm and Home mission statement and family values.

B.Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.

C.Maintains professionalism and positive store morale.

D.Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.

E.Completes store operational requirements by scheduling and assigning employees; following up on work results.

F.Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.

G.Establish relationships and support local community groups consistent with company values.

H.Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.

I.Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.

J.Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.

K.Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.

L.Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.

M.Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.

N.All other duties as assigned by store manager or company official.

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. They need to be detail oriented and able to handle multiple tasks in a fast-paced environment. Team leaders must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.