Team Leader

Family-Farm-and-Hom; Kalkaska Township (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Family Farm and Home in Michigan is seeking an experienced Team Leader to support the store manager and drive sales through leadership, merchandising, and exceptional customer service.

The role oversees associates, schedules tasks, protects inventory, and partners with the local community while upholding safety and cost controls. Weekend/evening availability is required in a fast-paced retail environment.

Qualifications

• Proven leadership abilities with team motivation and coaching.
• Strong communication and interpersonal skills for internal and external customers.
• Effective time management and multitasking in a retail setting.

Responsibilities

• Promote mission and family values of the company.
• Assist store manager in promoting a strong sales culture with focus on customer service.
• Maintain professional store morale and positive work environment.
• Support store manager in execution of store responsibilities through team actions.
• Schedule and assign employees; monitor performance and results.
• Identify customer needs by engaging with customers and prospects.
• Build relationships with local community groups and programs.
• Encourage sign-ups for FFH programs (loyalty, warranties, financing).
• Protect inventory and assets by following policy and procedures.
• Ensure merchandise is received, stored, and merchandised properly across departments.
• Maintain safety and cleanliness; comply with legal requirements.
• Contribute to marketing strategy by reviewing financials and sales data.
• Help enforce operational and personnel policies; handle other duties as assigned.

Skills

Leadership

Customer service

Time management

Job description

Posted Friday, August 7, 2026 at 4:00 AM | Expires Tuesday, September 8, 2026 at 3:59 AM

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.
Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?

The primary responsibility of a Family Farm and Home team leader is to learn the company’s culture by consistently supporting and strengthening the basic philosophies of the company. A team leader must have strong leadership skills with the ability to motivate and supervise team members. A team leader is a role model, a leader, problem-solver, and strategic thinker, who is required to manage her/his time to achieve budgeted goals. A team leader will help the store manager drive sales and profits through merchandising, inventory management, expense control, human resource management and controlling operating costs.

Essential Duties and Responsibilities, Include but are not limited to:

• Promote Family Farm and Home mission statement and family values.
• Assist store manager in promoting an aggressive sales culture with an intense focus on superior customer service.
• Maintains professionalism and positive store morale.
• Responsible for assisting the store manager in the execution and performance of all store job responsibilities through associates and/or his or her own actions.
• Completes store operational requirements by scheduling and assigning employees; following up on work results.
• Identifies current and future customer requirements by establishing rapport with actual as well as potential customers.
• Establish relationships and support local community groups consistent with company values.
• Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.
• Responsible for managing and protecting all inventory and company assets in accordance with company policy against theft and damage.
• Verifies merchandise is received, stored and merchandised in all departments according to established operational and safety procedures.
• Protects team members and customers while maintaining the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Assists store manager in determining marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Assists store manager in maintaining consistent operations by initiating, coordinating, and enforcing, operational and personnel policies and procedures.
• All other duties as assigned by store manager or company official.

A successful team leader must demonstrate excellent leadership and problem solving skills. They will need to have good oral/written communication skills in order to effectively interact with customers, vendors and other associates. A successful team leader needs to understand aggressive customer service and be team-oriented. They will have good management and organizational skills. They need to be detail oriented and able to handle multiple tasks in a fast-paced environment. Team leaders must be able to stand for extended periods of time. They are required to be able to move and handle boxes of merchandise and fixtures throughout the store. They must be able to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs. Finally, they will be able to work a flexible schedule including weekends, evenings, and holidays.

At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.