Team Leader

Alliance PTP, LLC; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Alliance PTP, LLC is seeking a Work-Fit Team Leader (Athletic Trainer) in Mesa, AZ. This customer-facing role blends direct service delivery with day-to-day operational leadership at client sites, ensuring compliance, quality documentation, and program performance.

You will lead a team, coordinate schedules, train assistants, and maintain strong client relationships while advancing Work-Fit standards. A bachelor’s in a related field, CPR/AED certification, and licensure are required; strong

Qualifications

• Bachelor’s degree in health or related field.
• Current CPR/AED certification.
• State licensure or professional certification as applicable.
• 3+ years in health or customer-facing service field.
• Strong written and verbal communication.
• Leadership or mentoring experience preferred.

Responsibilities

• Deliver high-quality Work-Fit services per SOP and laws.
• Coordinate schedules, service coverage, workflow, and documentation.
• Maintain positive client relationships and professional communication.
• Support onboarding, training, and development of Assistant Team Leads.
• Monitor program performance and address service trends.
• Uphold safety, cleanliness, and confidentiality of records and spaces.

Skills

Leadership

Communication

Time management

Customer service

Documentation

MS Office

Education

Bachelor’s degree in health field

State licensure/certification

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Job description

LOCATION: Mesa, AZ

POSITION: Work-Fit Team Leader (Athletic Trainer)

SHIFT: 4-10 schedule, Mon-Thu, ~7am-5pm

Role Overview

The Team Lead is a customer-facing role responsible for supporting effective delivery, coordination, and continuous improvement of Work-Fit services at an assigned client site or program. This role combines direct service delivery with day-to-day operational leadership, client relationship support, customer communication, team member guidance, compliance oversight, documentation quality, and program performance monitoring. The Team Lead represents Work-Fit professionally in daily interactions with client contacts, employees, participants, and internal leadership, helping ensure services are responsive, consistent, and aligned with Work-Fit standards, client expectations, applicable regulations, and current standard operating procedures.

Essential Duties And Responsibilities

• Deliver high-quality, customer-facing Work-Fit services in accordance with the statement of work, site-specific standard operating procedures, professional standards, and applicable laws and regulations.
• Represent Work-Fit professionally in daily interactions with client contacts, employees, participants, visitors, and internal stakeholders.
• Build and maintain positive working relationships with client contacts by demonstrating responsiveness, follow-through, professionalism, and a solutions-oriented approach.
• Support daily program operations by coordinating schedules, service coverage, workflow, documentation completion, equipment readiness, and customer service expectations.
• Serve as a day-to-day point of contact for customer-facing service questions, operational priorities, documentation expectations, participant needs, and site-specific communication.
• Communicate regularly with client contacts and Work-Fit leadership regarding program operations, service impact, staffing needs, customer concerns, service trends, and opportunities to enhance delivery.
• Identify, communicate, and help resolve customer service issues, operational barriers, and service delivery concerns in a timely and professional manner.
• Participate in client meetings, committees, customer interviews, presentations, networking activities, and other customer-facing program forums as requested.
• Support program marketing and engagement efforts by helping develop, distribute, and deliver educational materials, presentations, wellness messaging, and service promotion resources.
• Maintain a safe, secure, clean, and professional work environment by understanding, communicating, and reinforcing Work-Fit and client policies, procedures, and expectations.
• Assist with onboarding, training, coaching, mentoring, and ongoing development of Assistant Team Leads and team members, with emphasis on customer service standards and consistent service delivery.
• Provide constructive feedback to Assistant Team Leads and Team Members, and elevate performance, professionalism, employee relations, customer service, or compliance concerns to appropriate leadership when needed.
• Monitor documentation and record management practices to ensure service interactions are completed accurately, timely, securely, and in accordance with Work-Fit and client requirements.
• Support quality assurance activities, including documentation reviews, scorecard review, performance tracking, customer feedback review, and corrective action planning.
• Assist leadership in monitoring key performance indicators, service utilization, program trends, customer feedback, and outcomes to identify opportunities for improvement.
• Ensure equipment, supplies, service areas, and workspaces are maintained in a safe, clean, organized, and functional condition; coordinate maintenance or calibration needs as appropriate.
• Protect the confidentiality and security of sensitive records, client information, employee information, and patient or participant information always.
• Remain current with required credentials, certifications, policies, professional standards, and laws governing practice in the assigned health or service field.
• Support budget-conscious program operations by identifying resource needs, communicating operational barriers, and assisting with efficient use of staffing, equipment, and supplies.
• Perform additional duties, responsibilities, and projects assigned by Work-Fit leadership or senior management.

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that leadership may deem necessary.

Knowledge, Skills, And Abilities

• Demonstrates professionalism, reliability, sound judgment, and a customer-focused approach in all interactions.
• Communicates clearly, respectfully, and confidently with client contacts, employees, participants, team members, and Work-Fit leadership.
• Builds trust through responsiveness, follow-through, discretion, and consistent service delivery.
• Leads through influence, supports team accountability, and reinforces consistent customer service expectations while maintaining a collaborative team environment.
• Analyzes customer feedback, service trends, documentation quality, and operational needs to recommend practical improvements.
• Maintains confidentiality, compliance awareness, and attention to detail in documentation, communication, and service delivery.
• Demonstrates poise and professionalism when responding to customer concerns, competing priorities, and time-sensitive service needs.
• Builds effective relationships with team members, client contacts, participants, and Work-Fit leadership.
• Demonstrates commitment to continuous learning, professional growth, and advancement of Work-Fit services.

Required Qualifications

• Bachelor’s degree in health, safety, wellness, rehabilitation, athletic training, or related professional field, or equivalent experience approved by leadership.
• Required state licensure and/or professional certification in the specified health field, as applicable to the assigned program.
• Current CPR/AED certification.
• Minimum of three years of professional experience in the specified health or customer-facing service field preferred.
• Prior leadership, mentoring, training, program coordination, account support, or client-facing experience preferred.
• Strong written and verbal communication skills, including the ability to communicate effectively with individuals, groups, team members, client contacts, participants, and leadership.
• Ability to manage time, prioritize responsibilities, follow through on commitments, and respond professionally to customer needs with sound judgment.
• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, online research tools, and applicable Work-Fit, record management, or client databases.
• Comfort and flexibility delivering customer-facing services in varied work environments, including manufacturing, warehousing, office, outdoor, clinical, or other client-specific settings.