Team Leader

Block by Block; Jacksonville (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Insurance

Paid time off

401K Retirement Savings Plan

Job summary

Block by Block is hiring Ambassadors to lead on-street teams, ensuring safe and clean public spaces. You will supervise shift duties, communicate updates, and report outcomes while representing the company’s mission and values.

The role requires prior supervisory experience, a valid driver’s license, and the ability to work outdoors in all weather. Open availability helps meet team needs and schedules across multiple sites.

Qualifications

• Customer service and hospitality experience
• Ability to drive and operate a vehicle
• Ability to work outdoors in all weather conditions
• Open availability to support team needs

Responsibilities

• Front Line Leadership: manage shift duties and assign duties and zones; communicate daily updates.
• Reporting: provide written reports of issues and daily accomplishments.
• Professionalism: uphold Block by Block standards; maintain a professional appearance and conduct.
• Physical Abilities: endure an eight-hour shift outdoors with weather gear.
• Communication: read/write English for basic reports.
• Computer Skills: proficiency in Microsoft Office applications.

Skills

Customer service

Hospitality

Ability to drive

Outdoor work

Tools

Vehicle operation

Job description

Pay Rate: $21.75/hourly

Preferred Experiences/Skillset:

• Customer service + Hospitality
• Ability to drive and operate a vehicle
• Ability to work outdoors in ALL weather conditions

Required Experiences/Skillset:

• Prior managerial/supervisory experience
• Special project/Maintenance background - fixing banners, pressure washers, and operating other machines

Required Licensure:

• Valid Driver's License

Shift Specifics:

• Open availability encouraged to accommodate the needs of the team

So Why Block by Block

At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is as follows:

"With pride, we make public spaces friendly and vibrant for the communities we serve."

Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador.

But don't just take it from us; here's what our colleagues think from our Fall 2024 Employee Satisfaction Survey.

• o 95.2% are happy that they selected Block by Block to work with
• o 91.2% of employees would recommend Block by Block to a friend or family member looking for a job
• o 91.9% of employees believe their direct supervisor is approachable and supportive
• o 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)

ESSENTIAL FUNCTIONS

Front Line Leadership: Responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies. Being fair and holding the team responsible for completing projects and remaining productive. Responsible for communicating and leading daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors. Provide guidance and direction for the on-street and in the field operations.

Reporting: Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Operations Manager.

Professionalism: Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism. Clean, neat, and buttoned up.

Physical Abilities: Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication: Must be able to speak, read, and write the English language in order to create basic reports.

Computer Skills: Must be proficient in computer usage and in Microsoft Office products. Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.