Team Leader

GOODWILL OF CENTRAL FLORIDA; Florida; On-site; USD 42,000 - 68,000; Full time

Job summary

GOODWILL OF CENTRAL FLORIDA is seeking a Store Manager responsible for directing store operations under the Regional Director, driving revenue, managing payroll and expenses, and ensuring safe, compliant service.

Responsibilities include supervising inventory, stock rotations, in-store displays, customer service, staff scheduling, training, and enforcing safety and security programs while maintaining a professional appearance and POS proficiency.

Qualifications

• High School education or equivalent required.
• Minimum three years retail and two years management experience.
• Experience working with people with disabilities and/or Goodwill experience preferred.
• Proficient in MS Word, Excel, Outlook; POS system experience.
• Strong math ability and problem solving.

Responsibilities

• Generate revenue and control store expense budget within defined guidelines.
• Transport cash to the bank.
• Supervise receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfers.
• Promote merchandise and create in-store displays.
• Open and close the store; handle inquiries professionally.
• Schedule staff and arrange for replacement of absent employees; evaluate performance.
• Ensure compliance with CPSC and safety procedures.
• Respond to emergencies and coordinate safety drills.

Skills

POS system

Inventory management

Supervision

Interviews

Communication

Problem solving

Education

High School education or equivalent

Tools

MS Word

Excel

Outlook

POS system

Job description

SUMMARYUnder the direction of the Regional Director responsible for maintaining assigned store. Major duties include supervision of inventory and stock rotations, promoting merchandise, personnel, administration, LP, security and operational procedures, and generating revenue and controlling expense budget.ESSENTIAL FUNCTIONS/DUTIESResponsible for generating revenue and controlling expense budget for the store and staying within defined guidelines, which includes payroll expenses.Transport cash funds to and from the bank.Supervise the receipt of inventory, stock rotations, color rotations, scheduled markdowns, and transfer of stock in accordance with the Organizations procedures.Promote merchandise sales and create in store displays.Monitor store premises and ensure facilities and grounds are kept in a clean, neat and safe condition.Responsible for opening and closing the store as needed.Handle employee and customer inquiries in a professional and appropriate manner.Follow procedures for dealing with potential disturbances and problems such as calming loud or boisterous customers, evicting customers who are acting in a disorderly fashion or dealing with lost children.Supervise, plan and maintain the organization of store personnel; prepare work schedules and arrange for replacement of absent employees, as necessary.Responsible for evaluating employee performance; take appropriate disciplinary action as needed and including making termination recommendations.Responsible for staff compliance with the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.Responsible for instilling proper attitude toward safety and security in employees and trainees, protecting the safety of customers, and ensuring that all store operations are performed in accordance with the Organizations safety and security programs.Demonstrate and Maintain good customer service skills.Communicate effectively with other departments within the organization in order to work in collaboration.Maintain well-groomed appearance and appropriate business dress code including name badge.ADDITIONAL FUNCTIONS/DUTIESAssist other stores as needed and directed by the Regional Director.Ensure that store receipts are handled as prescribed by the Organizations procedures and good security practices.Assist in Loss Prevention investigations when necessary keeping sensitive information confidential.Complete a variety of reports including schedules, meetings, safety, payroll, and store records.React calmly and respond to emergencies.Respond to alarm calls as necessary. Must be accessible via telephone.Coordinate and conduct monthly safety drills or assign to Safety Captain.Complete monthly maintenance inspection checklist.Perform other duties as assigned.QUALIFICATIONS/COMPETENCIESThe list below is representative of the knowledge, skill, and/or ability utilized while performing this job.Ability to adhere to the organizations Core Principles.Ability to work independently with minimal instruction and or direction from supervisor.Knowledge of the Consumer Product Safety Commission (CPSC) and procedures for Public Protection.Ability to operate Point of Sale (POS) system.Ability to react calmly and respond to emergencies.Skilled in conducting phone and face-to-face interviews.Skilled in maintaining inventory, sales, and store records.Ability to effectively supervise, train and mentor store personnel and community workers.Education and/or Experience:High School education or equivalent is required. A minimum of three (3) years retail and two (2) years management experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.Math Ability:Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Computer Skills:To perform this job successfully, an individual should have intermediate knowledge of MS Word, Excel, and Outlook, Internet Browser. Experience utilizing a POS system.Supervisory Responsibilities:This position has supervisory responsibilities including supervision of subordinate supervisors.Purchasing Authority:Purchasing Authority Level - Managers and Regional DirectorsSPECIAL CONDITIONS OF EMPLOYMENT(e.g. physical or environmental requirements, irregular work schedule, required license or certification, background check)Physical and Environmental Requirements:Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.Standing and walking for long periods of time.The noise level in the work environment is usually moderate.Language Ability:Level 4: Ability to read, analyze, and interpret business documents. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from groups of managers, clients, customers, and public.Reasoning Ability:Level 4: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.License and Certifications:Valid Florida Drivers License with a clean driving record and current private auto insurance policy.