Team Leader

McAlister's Deli; Flint (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

McAlister's Deli is seeking a Restaurant Shift Leader for our Flint Township location. You will supervise daily restaurant operations in the absence of the General Manager, ensuring food quality, service, cleanliness, safety, and sanitation are maintained while guiding and mentoring team members on all shifts.

Key responsibilities include scheduling to control labor costs, monitoring service speed, handling guest feedback, and enforcing McAlister’s standards.

Qualifications

• Supervision during assigned shifts.
• Ensure guest experience meets McAlister’s standards.
• Schedule staff to control labor and meet daily targets.
• Monitor speed of service to maintain positive guest experience.
• Address guest comments and complaints as they arise.
• Oversee daily shifts to uphold product quality and cleanliness.
• Assist in training new and existing team members on procedures.

Responsibilities

• Provide supervision during assigned shifts.
• Direct FOH and BOH operations to ensure service quality and efficiency.
• Train and onboard new hires and existing staff on McAlister’s procedures.
• Enforce uniform policy and cleanliness standards.
• Handle guest feedback and escalate issues when necessary.

Skills

Team leadership

Guest service

Scheduling

Communication

Education

High School Diploma or equivalent

Job description

Team Leader | McAlister's LLC# Team LeaderMc-Flint Township (3788)## Job Description**SHIFT LEADER – MCALISTER’S****Title of the position:**Restaurant Shift Leader**Department:**Restaurant Operations**Reporting:**General Manager/Assistant Manager**Job Type:**Non-Exempt**Education:**High School Diploma or equivalent**Location:****Overall responsibility:**The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.**Key areas of responsibility:**· The ability to provide supervision during assigned shifts.· Provides team members, and guests with a positive experience and atmosphere.· Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.· Monitors speed of service to ensure a positive guest experience.· Handle guest comments and complaints.· Supervise daily shifts to ensure McAlister’s standards, product quality and cleanliness is maintained.· Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister’s procedures and processes are followed. Performs line checks as necessary.· Enforce uniform policy and standards. OliviaOliviaConversation Started • Nov 5Hi! I'm Olivia, your Conversational AI Recruiting assistant for McAlister's LLC. Thank you for your interest. We are looking for great talent for many types of jobs.I can help you apply to the Team Leader role at 4034 Miller Road, Flint Township MI 48507. To get started, can you please provide me with your first and last name?