Team Leader

Memorial Hermann-GoHealth Urgent Care Management, LLC; Cypress (CA); On-site; USD 41,000 - 56,000; Full time

Job summary

Memorial Hermann-GoHealth Urgent Care Management, LLC is seeking a Team Leader Medical Assistant to supervise staff and oversee daily operations at our urgent care centers in California. The role emphasizes a high-quality patient experience and collaboration with the ROM and broader leadership team.

The ideal candidate will have a high school diploma, MA program completion, BLS certification, and 2+ years of MA experience, with a path toward leadership responsibilities in a fast-paced healthcare

Qualifications

• High School Diploma required.
• Graduate of a Medical Assisting Program preferred.
• 2+ Medical Assistant experience.
• 5+ years of experience or military medical experience in lieu of listed certifications.

Responsibilities

• Supervise and support team members and business operations.
• Conduct weekly oversight of calibrator calls and drive KPIs.
• Responsible for site walk-throughs and patient registration processes.
• Perform point of care testing as needed and assist with patient flow.

Skills

Medical terminology

BLS certification

MS Word

MS Excel

Education

High School Diploma

Medical Assisting Program

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Memorial Hermann, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Houston, TX area.At Memorial Hermann-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team!The Team Leader Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability.Hourly rate: $19.50 - $27.00Monthly Bonus Incentive based on performance metrics.Job RequirementsEducationHigh School Diploma requiredGraduate of a Medical Assisting Program preferredWork Experience2+ Medical Assistant experience5+ years of experience or (medical) military experience in lieu of required certifications listed belowKnowledge of medical terminology strongly preferredPrior Medical work experience in a training capacityRequired Licenses/CertificationsBasic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).One of the following certifications is required (or must obtain within 15 months of hire):CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:Graduate of an Accredited School of Nursing or LPN or RNEMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)CNA - Certified Nursing Assistant*In the state of California MA's must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etcEssential FunctionsSupervise and support team members and business operations.Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.Conduct monthly inventoryResponsible for order approvalAssist ROM in resolving patient concerns at the center.Provide weekly oversight of calibrator calls.Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)Responsible for site walk-throughsAssist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.Assist with MOD duties such as during weekly leadership meetings, conference calls, leadership events, weekends, etc.Conduct performance review, assist in the training and assessment of team members assigned to the center.Participates in interviewing and provides feedback on new hire selectionConduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.Process co-pays and schedule patient appointments for assigned center.Coordinate provider referrals to assigned Specialist.Answer patient questions regarding their care and keep them informed of their status.Inform technical staff of patient flow.Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.Responsible for maintenance of medical records and scanning charts to patient files.Answer phone calls, collect and sort daily incoming and outgoing postal correspondenceEnsure reception is well maintainedConduct courtesy call-backs for patient follow-up.Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.Partner with Market PBP (people business partner) to issue DANs/PIPs in accordance to our policiesAssist Market Specialist with call out management if neededAll other duties as assigned.Additional Knowledge, Skills and Abilities RequiredBasic Medical Assistant dutiesAbility to type quickly, basic computer knowledgeProficient in Microsoft Word and ExcelDetail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goalsExceptional written and verbal communication skillsAble to interact and treat all persons with fairness, respect and sensitivity to cultural/social differencePass MVR background check (travel to multiple centers required)Set up email alerts as new job postings become available that meet your interest!All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.