Team Leader

McAlister's Deli; Cullman (AL); Hybrid; USD 17,000 - 21,000; Full time

Job summary

McAlister’s Deli in Cullman, AL is seeking a Restaurant Shift Leader to oversee daily operations in the absence of management, maintain food quality, service, cleanliness and safety, and direct team members on shift.

The role includes supervising FOH/BOH, scheduling to control labor costs, and training staff to uphold McAlister’s procedures and standards.

Qualifications

• Supervise shift staff and ensure smooth operation during assigned hours.
• Handle guest comments and complaints with poise and professionalism.
• Coordinate FOH and BOH tasks to meet labor and cost controls.
• Provide ongoing training for new hires and existing team members.
• Perform line checks and enforce McAlister’s standards of quality, cleanliness and safety.

Responsibilities

• Provide supervision during shifts and ensure a positive guest experience.
• Manage front-of-house and back-of-house duties, including staff scheduling.
• Monitor speed of service to maintain guest satisfaction.
• Address guest comments and complaints and escalate when needed.
• Ensure adherence to uniform policy and McAlister’s standards during shifts.

Skills

Supervision

Scheduling

Guest service

Training

Line checks

Education

High School Diploma or equivalent

Job description

# Team LeaderMc-Cullman (4034)## Job Description**SHIFT LEADER – MCALISTER’S****Title of the position:**Restaurant Shift Leader**Department:**Restaurant Operations**Reporting:**General Manager/Assistant Manager**Job Type:**Non-Exempt**Education:**High School Diploma or equivalent**Location:****Overall responsibility:**The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.**Key areas of responsibility:**· The ability to provide supervision during assigned shifts.· Provides team members, and guests with a positive experience and atmosphere.· Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.· Monitors speed of service to ensure a positive guest experience.· Handle guest comments and complaints.· Supervise daily shifts to ensure McAlister’s standards, product quality and cleanliness is maintained.· Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister’s procedures and processes are followed. Performs line checks as necessary.· Enforce uniform policy and standards.