Team Leader

McAlister's Deli; Opelousas (LA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Free Wellness Services

401(k) with Generous Match for Those

Flexible Hours

Promotion From Within

Discounted Meals

Free Branded Swag

Safety Shoe Purchase Program

Gym Membership Discounts

Access to Advanced Pay

Affordable Lifestyle and Wellbeing

Job summary

McAlister’s Corporation in Opelousas, LA, is seeking a Restaurant Shift Leader to assist in daily restaurant operations and supervise team members in the absence of upper management.

You will help maintain food quality, safety, and cleanliness while addressing guest concerns and training staff across front-of-house and back-of-house areas. This role emphasizes teamwork and adaptability in a fast-paced setting.

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
• Worked in a fast paced environment.
• Retail experience

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive experience for team members and guests.
• Manage FOH and BOH shift responsibilities including staffing and labor cost controls.
• Monitor speed of service to maintain guest satisfaction.
• Handle guest comments and complaints and escalate as needed.
• Oversee daily shifts to maintain McAlister’s standards of quality and cleanliness.
• Assist in ongoing training of team members and new hires, and perform line checks as needed.
• Enforce uniform policy and standards and ensure proper cash handling.

Skills

Supervisory experience

Team leadership

Communication

Customer service

Education

High School Diploma or equivalent

Job description

Location: 605 Creswell Lane, Opelousas, LA, 70770

SHIFT LEADER – MCALISTER’S Title of the position:Restaurant Shift Leader

Department:Restaurant Operations

Reporting:General Manager/Assistant Manager

Job Type:Non-Exempt

Education:High School Diploma or equivalent

Overall responsibility

The Restaurant Shift Leader contributes to the success of McAlister’s Corporation through assisting in the daily operations of the restaurant. The Shift Leader’s responsibility is to direct the operation of the restaurant, in the absence of the General Manager and/or Assistant Manager, while maintaining the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising team members. Shift Leader is also responsible for handling issues with team members, food suppliers and guest directly, then escalates them to the General Manager/Assistant Manager when necessary.

Key areas of responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to include scheduling of staff to minimize overtime and achieve daily labor controls and cost as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Handle guest comments and complaints.
• Supervise daily shifts to ensure McAlister’s standards, product quality and cleanliness is maintained.
• Assist in the ongoing training of team members, including new hires as well as existing staff to make certain McAlister’s procedures and processes are followed. Performs line checks as necessary.
• Enforce uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opening and closing of restaurant in the absence of upper management.
• All other duties as assigned by management.

Secondary Functions

• Confident in the ability to supervise
• Safety and sanitation fundamentals
• Adaptive to change
• Ability to work as a team
• Ability to multi-task
• Organized
• High levels of stamina and the ability to overachieve

Qualifications

• High School diploma or equivalent.
• Minimum of 1 year experience within the food service industry; supervisory experience a plus but not required.
• Worked in a fast paced environment.
• Retail experience

Physical Requirements

• Must be able to work in a fast paced, high energy, and physically demanding environment.
• Must be able to spend 90% of working time standing.
• Must be able to spend 10% of working time sitting.
• Will be required to use all sensory capabilities such as: vision, hearing, tasting, smelling, touching, and speaking.
• Will be required to use physical capabilities such as: walking, bending, kneeling, handling, hand flexibility, reaching, squatting, crawling, lifting, climbing, and stooping.
• Must be able to carry loads greater than 25 pounds, and be able to transport up to 50 pounds regularly.
• Must be able to communicate clearly with our Guests and team members in the primary language of the restaurant, specific to location. (Primarily English).
• Must be able to hear with 100% accuracy with correction.
• Must be able to see to 20/20 vision with correction.
• Reliable transportation.

About Our Benefits

• Paid Time Off
• Free Wellness Services
• 401(k) with Generous Match for Those 21 and Older
• Flexible Hours
• Promotion From Within
• Discounted Meals
• Free Branded Swag
• Safety Shoe Purchase Program
• Gym Membership Discounts
• Access to Advanced Pay
• Affordable Lifestyle and Wellbeing Benefits
• Tips, and More!

This is for a position at a McAlister’s Deli corporate location