Team Lead, Turnstyles

Catholic Charities of Northeast Kansas, Inc.; Overland Park, Northern (KS, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Vacation, sick & floating holidays

Company paid life insurance

STD provided

Work/life balance

Job summary

Catholic Charities of Northeast Kansas, Inc. is seeking a Store/Customer Service Associate to promote the mission while delivering superb service to customers, volunteers, and donors. Primary duties include product handling, cashiering, and opening TurnStyles stores.

Qualifications include at least one year in retail with POS or cash handling, willingness to work evenings and Saturdays, and ability to stand and move merchandise as needed. Background checks and drug screening are required.

Qualifications

• One year of retail experience, POS or cash handling required.
• Must be willing to work evenings and Saturdays.
• Must pass background check and drug screen.
• Must communicate well with employees, volunteers, donors and customers.

Responsibilities

• Ensures that each customer receives superior service.
• Accountable for timely closing of the store, including the daily closeout and accuracy of cash registers.
• Supervise team in the absence of the Manager and Assistant Manager
• Responsible for adequately stocking sales floor with priced merchandise
• Follow TurnStyles Operation Guide with attention to POS operations and sales floor maintenance
• Provides direction to volunteers
• Ensures compliance with agency policies
• Responsible for recovery and cleaning up the sales floor at day’s end
• Review weekly store sales and production expectations with Store Manager

Skills

POS experience

Customer service

Communication

Mobility/standing

Education

High school education preferred

Tools

POS system

Job description

Description

POSITION SUMMARY:

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings by providing superior customer service to customers, volunteers, and donors. Primary responsibilities include product handling, cashiering, and opening TurnStyles stores. EEO. CCNEK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ESSENTIAL FUNCTIONS:

• Ensures that each customer receives superior service.
• Accountable for timely closing of the store, including the daily closeout and accuracy of cash registers.
• Supervise team in the absence of the Manager and Assistant Manager
• Responsible for adequately stocking sales floor with priced merchandise
• Ensure sales floor is kept to standards outlined in store operations guide; must be available to customers and can easily step in to attend cash registers when necessary.
• Follow TurnStyles Operation Guide with specific attention to POS operations (including cash handling), product handling, and sales floor maintenance
• Provide direction to volunteers
• Ensures compliance with Catholic Charities Employee Handbook and TurnStyles policies and procedures
• Responsible for the recovery and pulling together of the sales floor at the end of the day
• Review weekly store sales and production expectations with Store Manager.
• Other duties as assigned

Requirements

MINIMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self-control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
• High school education preferred.
• Must be willing to live by the agency’s Values, where we are called to show Love, Patience, Kindness, Faithfulness, Self- Control and Joy.
• One year of retail experience, Point of Sale (POS) or cash handling required.
• Non-profit experience preferred.
• Ability to communicate well with employees, volunteers, donors and customers. Must be able to handle complaints in a tactful manner
• Must be able to stand and exert well-paced mobility for up to 5 hours in length.
• Must have the ability to bend, squat and stretch to fulfill tasks.
• Ability to lift, move and handle merchandise throughout the store (sometimes over 50 pounds)
• Must be available to work evenings and Saturday’s
• Must pass background check and drug screen

PHYSICAL REQUIREMENTS:

• Will be required to lift up to 25 pounds on a repeated basis; able to stand for long periods of time; may also be required to stoop, kneel, crouch or crawl.
• Must be able to stand and exert well-paced mobility for up to 9 hours in length.
• Must be able to bend, squat, and stretch to fulfill tasks.

Catholic Charities of NE KS offers great benefits including:

• *Closed on major holidays plus extra time at Christmas
• *Vacation, sick & floating holidays *No Sunday shifts
• *Company paid life and STD* Fulltime position, with full benefits package
• *Work/life balance with an ability to make a positive impact on others
• *A fun, mission focused & collaborative team environment
• *Starting $18-$20 per hour depending on experience