Team Lead

Activate Games; Westminster (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wage

Benefits package (Medical, Dental, and Basic Life)

Paid time off

Casual dress

Fun and dynamic work environment

On-site parking

Job summary

A dynamic gaming company in Westminster, Colorado, is seeking a Team Lead to manage staff and ensure a positive customer experience. This full-time position involves overseeing operations, training new employees, and maintaining inventory. The ideal candidate has 1-2 years of experience in a similar role, a strong focus on customer relations, and proven leadership capabilities. This role offers a competitive wage and benefits package in a fun work environment.

Qualifications

• 1-2 years of experience in a similar role preferred.
• Demonstrated ability to oversee a team of 10+.
• Proficient in the use of hand and power tools.
• Proficiency in Microsoft Office and related software is an asset.

Responsibilities

• Ensure positive customer experience during visits.
• Oversee staff on shift and provide guidance.
• Handle customer inquiries and complaints effectively.
• Track inventory and maintenance needs.
• Ensure staff understand and apply Activate programs in line with company standards.

Skills

Customer relations

Team leadership

Microsoft Office

Tool proficiency

Tools

Microsoft Office

Hand tools

Power tools

Job description

Enter the Game Activate is a technology company building interactive gaming facilities across US, Canada, and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift, providing them with guidance and assistance as needed. They have overall expectations to lead by example, model behaviours around attendance, attitude, and attention to detail. This is a full-time position at our Westminster store on 6514 S Parker Road, Unit 102.

Essential Duties And Responsibilities

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check-in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check-in
• Resolve customer complaints and elevate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards

People Leadership

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Working Environment

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store task
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)

The Qualifications

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
• Demonstrated collaborator and previous experience overseeing a team of 10+ is an asset
• Proficient in the use of hand and power tools
• Proficiency in Microsoft Office and related software is an asset

The Perks

• Competitive wage
• Benefits package (Medical, Dental, and Basic Life)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.