Team Lead / Store Manager - Wise, VA

Goodwilltnva; Wise (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement Program

Paid time off

Career advancement

Job summary

Goodwill Industries of Tenneva is seeking a dynamic Retail Team Lead to oversee all aspects of store operations, performance, and team leadership at one of our retail locations.

You will drive profitability, donor engagement, and exceptional customer service while maintaining merchandising standards, donation flow, and compliance with policies and CARF requirements.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of management or supervisory experience in retail.
• Ability to work evenings, weekends, and key retail days.

Responsibilities

• Lead day-to-day retail operations with profitability and donor stewardship.
• Oversee donation flow, processing, and product presentation to meet targets.
• Manage expenses, payroll budgets, and store performance.
• Drive metrics: sales, donor value, payroll %, retention, safety.
• Ensure policy compliance and CARF accreditation standards.
• Hire, train, and coach leadership and frontline staff.
• Develop Assistant Team Leads for future store leaders.
• Maintain strong merchandising standards and pricing awareness.
• Oversee POS, cash handling, scheduling, and reporting.

Skills

Leadership

Customer service

Communication

Inventory management

Education

High School Diploma or equivalent

Associate/Bachelor in Business/Management

Tools

POS systems

Cash handling

Job description

Lead with Purpose. Drive Results. Build Culture.

Goodwill Industries of Tenneva is seeking a dynamic, people-focused Retail Team Lead to lead one of our retail locations.

If you are a strong retail leader who thrives on developing people, driving performance, and creating exceptional customer and donor experiences, we want to meet you.

What You’ll Do

This role will oversee all aspects of store operations, performance, and team leadership. This is a hands‑on leadership role with full operational accountability.

Operational Leadership

• Lead day-to-day retail operations to ensure profitability and efficient stewardship of donated goods
• Oversee the efficient processing of donated goods to ensure production targets, quality standards, and revenue goals are consistently achieved.
• Manage expense-to-revenue ratios, payroll budgets, and overall store performance
• Drive key performance metrics including sales, donor value, payroll percentage, retention, and safety
• Ensure compliance with organizational policies, safety standards, and CARF accreditation requirements

People & Culture

• Hire, train, develop, and coach leadership and frontline team members
• Develop Assistant Team Leads to prepare future store leaders
• Foster a culture rooted in Goodwill’s core values and commitment to world‑class customer service
• Build a high‑accountability, high‑engagement work environment

Merchandising & Customer Experience

• Ensure strong merchandising standards and competitive pricing through industry awareness
• Oversee donation flow, processing, and product presentation
• Maintain store image, cleanliness, loss prevention, and safety standards

Financial & Administrative Oversight

• Oversee POS systems, cash handling, scheduling, and reporting
• Ensure accurate and timely completion of required reports and documentation

What We’re Looking For

We’re seeking a strong retail operator who leads with integrity, drives results, and prioritizes people.

Required

• High School Diploma or equivalent
• Minimum of two years of management or supervisory experience in a retail or business setting
• Availability to work evenings, weekends, and key retail business days

Strongly Preferred

• Associate’s or Bachelor’s degree in Business, Management, or related field (equivalent leadership experience will be considered)

Ideal Experience & Competencies

• Multi‑department retail leadership
• High‑volume sales accountability
• Visual merchandising and inventory flow management
• Budget oversight and payroll management
• Performance coaching and talent development
• Employee engagement and retention strategies
• Loss prevention and operational compliance
• Community engagement and brand representation
• Strong communication and interpersonal skills
• Basic computer proficiency

Why Join Goodwill?

At Goodwill Industries of Tenneva, your leadership fuels more than retail success, it supports life‑changing employment and training programs in our communities.

• Medical, Dental, Vision, and Accident Insurance
• 403(b) Retirement Program
• Generous and competitive paid time off
• Opportunities for advancement and increased leadership responsibility within a growing organization.

Work Expectations

This is an exempt leadership role requiring flexibility and active presence in the store. Retail Team Leads are expected to open and close the store regularly and work 45 hours per week, with scheduling adjustments based on business and operational needs.

Goodwill Industries of Tenneva Area, Inc. is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.