Team Lead, Select Personal Lines

Risk Strategies Company; Sylvania (OH); On-site; USD 65,000 - 93,000; Full time

Job summary

Risk Strategies Company is seeking a PL Select Team Leader to drive performance, growth, and client-focused service. You will oversee daily operations, coach team members, and reinforce standardized workflows with KPIs developed with regional leadership.

You will collaborate with carriers, vendors and internal teams to enhance service and align with organizational goals, while maintaining a strong service-first culture and ensuring operational excellence.

Qualifications

• Requires a BA/BS and a valid P&C Insurance License.

Responsibilities

• Oversee daily operations of the PL Select team and drive performance.
• Coach and develop team members through onboarding and performance reviews.
• Partner with carriers, vendors, and internal stakeholders to align priorities and improve service.

Skills

Leadership

BA/BS required

P&C License

Personal lines exp

Client-facing

Cross-functional collab

Education

BA/BS preferred

Job description

The PL Select Team Leader drives the performance, efficiency, and culture of the PL Select team. This role oversees daily operations, coaches team members for growth and development, reinforces Select processes, and leads continuous improvement efforts. By monitoring key performance metrics and addressing challenges proactively, the Team Leader helps the team consistently meet and exceed expectations.

The role also serves as a key partner across the business, collaborating with carriers, vendors, and internal stakeholders to enhance service and support organizational goals. As a primary liaison within the RSC and Select organization, the Team Leader aligns priorities, shares insights, and fosters strong relationships, helping create a high-performing, client-focused environment.

Your Impact:

• Drive growth and retention by leading the PL Select office to meet or exceed client satisfaction, retention, and revenue goals—while maintaining a strong, service-first culture.
• Shape how the team works and wins by owning standardized workflows, setting clear KPIs in partnership with regional leadership, and continuously improving processes for speed, quality, and consistency.
• Lead, coach, and develop talent by establishing professional development strategies, coordinating onboarding and training, and providing ongoing feedback through performance reviews.
• Balance leadership with client impact by managing a reduced book of business, allowing you to stay connected to clients while prioritizing team leadership and strategic initiatives
• Strengthen key partnerships by collaborating with regional and national leaders, managing carrier and vendor relationships, and representing PL Select across service teams and specialty practices.
• Ensure operational excellence by maintaining accurate system documentation and leveraging tools and data to support seamless service, compliance, and communication.

Successful Candidates Will Have:

• BA/BS preferred
• P&C Insurance License required
• 7 or more years’ experience in personal lines
• Proven ability to provide strong leadership to growing team in a fast-paced, growth-focused organization
• Client-facing experience at an insurance company or brokerage
• Ability to work collaboratively across business practice both regionally and enterprise-wide
• Physical Demands and Work Environment:
• While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The work environment characteristics described are representative of those employees performing the essential functions of this job. The noise level in the work environment is usually moderate to loud. Occasional travel.

Pay Range:

$64,800 - $93,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Brown & Brown, Inc. and our team of companies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies, part of the Brown & Brown team, by visiting https://us.bbrown.com/careers/.

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