Team Lead, Resident Advocates On-Call (Overnights/Weekends)

Avivomn; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

Avivo is seeking a passionate Team Lead in Minneapolis to create a supportive environment for individuals experiencing homelessness. This on-call position involves supervising staff, ensuring safe operations, and fostering a culture of recovery and social justice. Join Avivo's mission to change lives through housing support.

Benefits

Medica health plan

Health Savings Account (HSA)

Dental plan

401(k) Plan

Generous PTO

Qualifications

• At least 3 years of experience in direct service, including 1+ year of leadership.
• Background in behavioral health or housing support.
• Willingness to work flexible hours.

Responsibilities

• Oversee daily operations and ensure safety during shifts.
• Provide supervision and support to Resident Advocates.
• Respond to urgent resident situations with compassion.

Skills

Interpersonal Skills

Communication Skills

Conflict Management

Team Performance Management

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in behavioral health or human services

Tools

Electronic Health Records (EHR)

Job description

Job Details

Job Location: Avivo Village - Minneapolis, MN

Position Type: On Call

Education Level: High School Diploma/GED

Salary Range: $24.20 - $30.26 Hourly

Job Shift: On Call

Job Category: Housing Support Services

Description

Schedule availability On-Call (Overnights/Weekends)

Do you know, you have the power to change the course of someone’s life? Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

Avivo's Ending Homelessness division provides pathways to housing for individuals experiencing homelessness. We work with county coordinated entry systems and tribal governments, as well as operating a unique street outreach teams to connect unsheltered individuals with shelter and housing. We assist individuals as they find and maintain housing, supporting them in scattered-site apartments in the community as well as site-based housing.

Your Role
As a Team Lead at Avivo Village, you’ll help create a safe, secure, and service-rich environment for unsheltered individuals seeking long-term housing. You’ll provide direct supervision and guidance to Resident Advocates, support day-to-day operations, and ensure high-quality services rooted in recovery and social justice principles. This is a critical leadership position within a 24/7 shelter program. You must be able available to work: Overnights/Weekends

Key Responsibilities Include

• Oversee daily operations and ensure safety and consistency during assigned shifts
• Provide supervision, coaching, and support to Resident Advocates
• Partner with the Program Manager to maintain and improve program services
• Respond to urgent resident situations with professionalism and compassion
• Model and promote trauma-informed, harm reduction, and culturally responsive practices
• Track outcomes and ensure documentation standards are met using EHR
• Promote Avivo’s equity goals by reducing disparities and advancing racial justice
• Lead group supervision, performance coaching, and onboarding for team members
• Collaborate with internal and external partners to enhance services
• Ensure compliance with licensing, safety, and program procedures

Qualifications

What You Offer

• High school diploma or equivalent required
• At least 3 years of experience in direct service, including 1+ year of formal/informal leadership
• Background in behavioral health, harm reduction, trauma-informed care, or housing support
• Strong interpersonal and communication skills
• Ability to manage team performance, address conflict, and build trust
• Familiarity with electronic health records (EHR) and data tracking
• Willingness to work flexible hours, including evenings or weekends
• Valid driver’s license, insurance, and access to reliable transportation

Preferred Qualifications

• Associate’s or Bachelor’s degree in a behavioral health or human services field
• Experience in a community mental health setting or with dual-diagnosis populations
• Certifications such as Certified Peer, Community Health Worker, or similar

Benefits We Offer:

• Medica health plan
• Health Savings Account (HSA)
• Nice Healthcare: chat, video, and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long-term disability
• Option to purchase critical illness, accident, and short-term disability coverage
• 401(k) Plan
• 10 paid holidays & generous PTO

How to Apply
Submit your application online through Avivo’s career portal at Avivomn.org. We encourage applicants from all backgrounds to apply, especially those with lived experience or ties to the communities we serve.

Make a Difference with Avivo.
Join a team that believes housing is a human right and healing is possible. Be part of a movement to create lasting change—starting with the people who need us most.

Avivo is an equal opportunity employer and will recruit, hire, promote, and transfer qualified persons into all job classifications regardless of race, gender, religion, skin color, national origin or ancestry, physical disability (including pregnancy) or mental disability, age, gender identity, sexual orientation, legally protected medical condition, family care status, marital status, veteran status, or genetic characteristics.