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Team Lead-Registration NE Indianapolis

Indiana University Health

Indianapolis (IN)

On-site

USD 45,000 - 75,000

Full time

9 days ago

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Job summary

An established industry player in healthcare is seeking a dedicated Team Lead for their Registration department in Indianapolis. This role involves providing functional guidance, overseeing patient flow, and ensuring accurate financial records. The ideal candidate will have a strong background in customer service and leadership, with at least three years of experience in a healthcare setting. Join a team that values diversity and inclusion, and be part of an organization committed to delivering exceptional patient care. If you're ready to take the next step in your career and lead a dynamic team, this opportunity is perfect for you.

Qualifications

3+ years of experience in a health care setting.
CMAA certification required within a year.

Responsibilities

Oversee patient flow and ensure accurate registration.
Coach and mentor Registration team members.

Skills

Patient Flow Management

Customer Service

Data Entry

Leadership

Education

High School Diploma/GED

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Join to apply for the Team Lead-Registration NE Indianapolis role at Indiana University Health

Overview

Flex start time 7:00am to 9:00am. Onsite.

Provides functional guidance to support staff and performs the duties of a registration specialist in accordance with organization standards. Oversees patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital, validates and enters charges into appropriate systems, and collects necessary payment. Answers incoming calls and directs patients and visitors appropriately. Expected to precept current RS team members as requested by leadership. Performs higher level functions appropriate for clinic defined by clinic management. Participates annually in Rapid Improvement Events and/or Quality Improvement projects. Performs monthly rounding. Coaches, mentors and develops Registration team.

High School Diploma/GED is required.
Requires 3 or more years of relevant experience in a health care setting.
Coding experience preferred.
Successful completion of Foundation of Leadership within 6 months of assuming role or Emerging Leaders program.
Requires CMAA certification. *Those in the Team Lead - Registration Specialist role at time of transition will be given priority to the certification Exam cohorts. They must successfully complete the certification exam (achieve certification) within one year of the on-set of career ladder implementation. Failure to achieve certification may result in a move to the appropriate Registration Specialist role with the potential of a pay decrease.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information