Team Lead - Recent Grad

Sterling Search Partners; Birmingham (AL); On-site; USD 36,000 - 52,000; Full time

Job summary

Sterling Search Partners is seeking a Crew Leader to lead a dedicated moving team in Birmingham, AL. The role focuses on supervision, planning, and execution of moving operations while ensuring customer satisfaction and safety standards.

The ideal candidate will have a high school diploma or GED, a valid driver's license, and the ability to travel up to 70% with occasional overnight stays. Strong communication skills are essential for coordinating with the operations team and customers.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license; able to travel 50-70% with overnight stays.
• Ability to read, analyze and interpret documents; effective written and verbal communication.

Responsibilities

• Leads and supervises a team of movers during all stages of the moving process.
• Plans and coordinates assignments; allocates tasks based on team strengths.
• Interacts with customers professionally and addresses concerns to ensure satisfaction.
• Enforces safety protocols and conducts safety huddles/trainings to promote a safe environment.
• Oversees maintenance/cleanliness of equipment and vehicle; coordinates repairs as needed.
• Manages inventory of packing supplies and equipment usage; conducts regular checks.
• Addresses issues promptly; communicates with operations to find timely solutions.
• Builds team morale and addresses unsatisfactory behavior with positive solutions.
• Performs all other duties as assigned.

Skills

Team leadership

Customer service

Safety compliance

Inventory management

Communication

Education

High School Diploma or GED

Job description

Sterling Search Partners is helping a rapidly growing client with its search for a Crew Leader. The Crew Leader is at the forefront of the operations, leading a dedicated team of professional people to accomplish the companies mission.

DUTIES AND RESPONSIBILITIES

Leadership and Supervision

• Leads and supervises a team of movers during all stages of the moving process
• Provides clear instructions, guidance, and support to ensure the team works cohesively and efficiently

Job Planning and Coordination

• Plans and coordinates assignments
• Allocates tasks based on team members' strengths and expertise

Customer Service

• Interacts with customers professionally and addresses any concerns or questions
• Ensures a high level of customer satisfaction through effective communication and service delivery

Safety Compliance

• Enforces safety protocols and ensures all team members adhere to safety guideline
• Conducts regular safety huddle-up meetings and training sessions to promote a safe working environment

Equipment Maintenance

• Supervises and participates in the maintenance and cleanliness of equipment and vehicle
• Reports any equipment malfunctions and coordinates repairs as needed

Inventory Management

• Manages inventory of packing supplies and ensures all equipment is properly utilized
• Conducts regular checks to account for all equipment and materials

Problem Solving

• Addresses and resolves any issues or challenges that may arise
• Communicates effectively with the operations team to find timely solutions

Team Building

• Responsible for boosting moral and motivating team
• Addresses any unsatisfactory associate behavior immediately and provides positive solutions to rectify the matter, reports to management any unresolved matter

Performs all other duties as assigned

QUALIFICATIONS

Education and/or Experience

- High School Diploma (or GED or High School Equivalence Certificate) required

Language Skills

–Ability to read, analyze, and interpret common documents. Ability to respond to common inquiries or complaints from customers, management, and staff. Ability to effectively present information to management, staff, and customers. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, customers, and staff, etc.

Other Qualifications

- Valid driver’s license is required; Must be able to travel 50-70% of the time; Overnight stays may be necessary.