Team Lead, Portfolio Manager Support

Balyasny Asset Management L.P.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

A financial services firm located in New York is seeking a Team Lead, Portfolio Manager Support. The ideal candidate will lead a team ensuring a seamless integration of investment teams into the technology ecosystem. Responsibilities include high-quality support for users and driving continuous improvements. Candidates should have at least 9 years of experience in support functions and a relevant degree. This is a full-time position for a mid-senior level role.

Qualifications

• 9+ years of experience in a support, implementation or solutions architect role.
• 2+ years of leadership experience required.
• Ability to communicate with technical and non-technical audiences.

Responsibilities

• Lead, coach, and mentor Portfolio Manager Support Analysts & Engineers.
• Maintain high standards of technical and customer support.
• Act as escalation point for complex issues and drive resolutions.

Skills

Application support for trading/investment systems

Financial data wrangling

Python

SQL

Technical support for AWS

Problem-solving skills

Interpersonal skills

Education

Bachelor’s or Master’s degree in relevant field

Tools

AWS

Linux

Kubernetes

Job description

Overview

Team Lead, Portfolio Manager Support role at Balyasny Asset Management L.P.. Lead global Technology Portfolio Manager Support to ensure seamless integration of investment teams into BAM’s technology ecosystem, govern user support, and drive continuous improvement. Empower PMs and Analysts with world-class applications, data capabilities, and cloud/infrastructure services.

You will collaborate with data & infrastructure engineers, data scientists, content experts, and senior investment professionals to deliver innovative, reliable, and scalable data-driven solutions that maximize the value of BAM’s technology assets for the Front Office.

Key Responsibilities

• Hands-On Leadership & Team Development: Lead, coach, and mentor Portfolio Manager Support Analysts & Engineers; participate in day-to-day support and technical tasks; foster curiosity, technical mastery, and continuous improvement.
• High-Quality Support & Service Delivery: Maintain high standards of technical and customer support for front, middle, and back-office users across asset classes; manage workload and SLAs with accountability for engagement outcomes.
• Escalation & Problem Management: Act as escalation point for complex issues; drive timely resolution, root cause analysis, and data tooling improvements across Technology.
• Cross-Functional Collaboration: Partner with investment teams, technology, and product groups to ensure seamless user experience; address local requirements in global forums.
• Process Optimization & Knowledge Sharing: Streamline workflows, automate repetitive tasks, and expand knowledge bases, training materials, and documentation.
• Continuous Improvement & Innovation: Stay current with industry trends and technologies; encourage experimentation and adoption of solutions that improve efficiency and user satisfaction.

Required (must have one of the following)

• 5+ years in application or user support for trading/investment systems or direct experience with front/middle/back-office tooling
• 5+ years of financial data wrangling, Python/SQL/data pipelines, or data product support function
• 5+ years in a technical support function with exposure to AWS, Linux, Kubernetes, and/or scripting/automation

Qualifications & Requirements

• Bachelor’s or Master’s degree in Mathematics, Computer Science, Engineering, Economics, Finance, or related field
• 9+ years of professional experience in a support, implementation, solutions architect, or similar function, including at least 2 years in leadership
• Strong analytical, problem-solving, and interpersonal skills; ability to communicate with technical and non-technical audiences
• Passion for fostering curiosity, technical mastery, and continuous improvement within the team

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Finance

Industries

• Financial Services, Capital Markets, and Investment Management

New York, NY postings and related roles are listed for reference only and not part of this listing.