Team lead, People Services

Wolt - English; United States; Ibrido; USD 73.000 - 101.000; Tempo pieno

Descrizione del lavoro

Wolt is seeking a Team Lead to oversee our People Associates in Budapest and Timișoara, driving day-to-day HR operations, service quality and scalable processes as we expand globally. You will lead a team of ~10, manage HR inquiries across countries, and partner with Tier 2 HR to transition processes into Tier 1, ensuring coverage for country deliverables.

This role emphasizes process improvement and data accuracy in Workday.

Competenze

• Bachelor's degree in HR, Business Administration, or a related field.
• Proven people management experience with a focus on team development.
• Fluent English (written and spoken).
• Background in employee lifecycle processes and HR service delivery.
• Familiarity with HR metrics and ERP systems; Workday experience is a plus.
• Strong communication and stakeholder management skills.

Mansioni

• Lead and mentor a team of HR associates across multiple sites.
• Oversee HR inquiries and ensure timely resolution across countries.
• Partner with Tier 2 HR and the business to transition processes into Tier 1.
• Improve HR processes and data accuracy; promote self-service tools.
• Drive development opportunities and continuous improvement based on feedback.

Conoscenze

People management

Team leadership

Stakeholder management

Fluent English

Communication skills

Process improvement

Formazione

Bachelor's degree in HR, Business Administration, or related field

Strumenti

Workday

ERP systems

Descrizione del lavoro

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the role

We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.

What you'll do

Team leadership

• Lead and mentor a team of ~10 People Associates
• Set goals, monitor performance, and run regular evaluations
• Ensure the team follows company policies and procedures

HR service delivery

• Oversee handling of HR inquiries from employees across multiple countries
• Act as the first escalation point for complex issues and ensure timely resolution

Knowledge transfer & launches

• Partner with Tier 2 HR and the business to transition processes into Tier 1
• Own process documentation and knowledge transfer milestones
• Ensure coverage is in place for all country deliverables

Operational excellence

• Improve HR processes and systems for efficiency and accuracy
• Drive adoption of manager and employee self-service tools
• Support Workday onboarding and data accuracy
• Collaborate with Payroll to ensure timely, accurate salary payments

Team development & continuous improvement

• Create development opportunities that grow the team's skills
• Identify process gaps and implement improvements based on team and employee feedback

What we're looking for

• Based in Hungary, able to work from the Budapest office 3+ days/week
• Curiosity about AI and automation in HR service delivery, with a track record of using new tools to improve efficiency and accuracy
• Fluent English (written and spoken)
• Bachelor's degree in HR, Business Administration, or related field
• Proven people management experience with a focus on team development
• Background in employee lifecycle processes and HR service delivery
• Familiarity with HR metrics and ERP systems; Workday experience is a plus
• Strong communication and stakeholder management skills

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.