Team Lead Partner Operations (all genders) New Berlin

Urban Sports Club Group; New Berlin (WI); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic company as a Team Lead for Partner Operations, where you'll enhance operational efficiency and team motivation. Urban Sports Club offers a hybrid work model, with a focus on professional development and a supportive culture, aimed at inspiring healthier lives through sports.

Benefits

Free Urban Sports Club L Pro Membership

Flexible Work Model

Extended Remote Work Options

30 days of paid vacation annually

Annual budget for professional growth

Regular team and company events

Qualifications

• 3+ years’ experience leading an Operations team, preferably in SaaS.
• Familiarity with data analysis and reporting.
• Excellent verbal and written communication skills.

Responsibilities

• Identify and improve partner management processes.
• Provide reporting and analysis for local teams.
• Implement an OKR-driven culture for performance management.

Skills

Planning

Organizing

Problem Solving

Communication

Data Analysis

Education

Bachelor's degree in Business or a related field

Tools

CRM tools

Job description

Team Lead Partner Operations (all genders)

Berlin

Meet Urban Sports Club

We are Europe’s leading platform for sports and wellness. Our mission is to inspire people to lead active, healthy lives and with just one membership we offer access to thousands of fitness and wellness experiences across Europe.

But what truly sets us apart? We believe our people are at the heart of everything we do. If you’re curious about how we work, what we value and how you might grow with us, explore our Culture Hub & Career Opportunities .

What you will do

• You identify and call out issues and improvement areas within Partner Management
• You bring a clear vision for the Partner Operations team and improve the service for our Partner to make the team more efficient at scale that can be replicated across different markets and countries
• You partner with Finance and BA, ensuring consistent data structures and connections to backend systems
• You provide regular reporting and analysis on your team, the local teams and identify areas for improvement
• You document and organize key workflows, processes, metrics and systems
• You implement an OKR-driven culture in the team in line with the business goals and KPIs
• You motivate and inspire your Team to be at their best and grow in their role by developing themselves, creating an environment of constant learning and growth

What you'll need to succeed

• You bring good planning, organizing and problem-solving skills
• You are excellent in verbal and written communication
• 3+ years’ experience in leading an Operations team - SaaS is a plus
• You are focused on data analysis and reporting
• You have great experience with CRM tools - Salesforce and Pipedrive is a plus
• You are familiar to work in fast-growth businesses with constant changes

What’s in it for you

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment

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