Team Lead, Operations (US Remote)

CapRelo; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Recruiter to lead a dynamic team in providing comprehensive relocation services. This role is pivotal in managing operations for corporate clients, ensuring seamless transitions for employees and their families. You will coordinate with various teams, develop process improvements, and foster a collaborative culture. If you are passionate about enhancing client experiences and driving operational excellence, this opportunity offers a chance to make a significant impact in a technology-driven environment focused on simplifying relocation processes. Join a company that values your expertise and offers a supportive atmosphere for professional growth.

Benefits

Comprehensive medical, dental, and vision insurance

Company-funded profit sharing

Safe harbor 401(k)

Recruitment bonuses

Company-paid life insurance

Tuition reimbursement

Discounted gym memberships

Employee wellness programs

Flexible Spending Accounts (FSAs)

Health Savings Account (HSA)

Qualifications

• 7+ years of experience in relocation consulting or related fields.
• Strong leadership skills with a focus on team performance and customer satisfaction.

Responsibilities

• Oversee a team of relocation consultants to ensure efficient service delivery.
• Implement process improvements to enhance operational efficiency.

Skills

Team Leadership

Operational Management

Process Improvement

Customer Service

Communication Skills

Problem Solving

Education

7+ years of experience in Relocation Consulting

CRP designation (preferred)

Tools

Microsoft Office Suite

Job description

Direct message the job poster from CapRelo

Senior Recruiter | Talent Acquisition Specialist | Global Hiring | IT Recruiter | Sourcing & Market Research Expert | Head of Recruitment | Talent…

Overview

As the Team Lead, your primary responsibility will be to oversee and coordinate comprehensive relocation services for corporate clients and their transferring families. This role involves managing a team of relocation consultants and ensuring the seamless delivery of all relocation services required by clients. These services encompass home marketing assistance, Buyer Value Option (BVO), Guaranteed Buy out (GBO), household goods management, move coordination, home search support, mortgage guidance, temporary living arrangements, employee relocation policy counseling, financial administration, and more. Your leadership will play a pivotal role in achieving outstanding service outcomes for our valued clients.

Responsibilities

• Lead and supervise a team of relocation consultants, ensuring smooth and efficient day-to-day operations.
• Coordinate with the Director of Operations to establish operational goals, strategies, and performance metrics.
• Monitor team performance and individual contributions, providing feedback, coaching, and support as needed.
• Develop and implement process improvements to optimize workflow and increase operational efficiency.
• Collaborate with cross-functional teams to address operational challenges and implement solutions.
• Prepare reports and presentations for senior management, providing insights into team performance and operational trends.
• Identify training needs and opportunities for professional development within the team.
• Foster a positive and collaborative team culture, promoting open communication and teamwork.
• Manage the BVO and GBO aging and pre-inventory reports in conjunction with the account managers to improve overall home sale statistics.
• Prepare and conduct employee performance reviews in conjunction with the Director of Operations.
• Flexibility to adapt to changing priorities and demanding workloads.
• Identify training needs and develop learning objectives aligned with business goals.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct regular team meetings to communicate updates, goals, and performance targets.
• Handle escalated operational issues, making quick and effective decisions to maintain operational continuity.
• Demonstrate proficiency in developing and delivering presentations to effectively showcase our products and services to clients and/or suppliers.
• Demonstrate professionalism in all aspects, from communication and presentation to appearance and interactions, consistently exceeding expectations with clients and in the organization.

Qualifications

• Previous experience in a supervisory capacity or evident ability to lead and direct others effectively.
• Proficient in managing daily operations and streamlining processes to drive increased efficiency and productivity.
• Exhibits positive behavior and takes personal responsibility, contributing as a constructive and uplifting presence within the department.
• Demonstrate a commitment to living our core values in every aspect of your work. Uphold the principles of integrity, teamwork, and continuous improvement to foster a positive and inclusive work environment.
• Possesses a minimum of 7+ years of experience in a Relocation Consultant role or equivalent relevant experience.
• Demonstrates a track record of achieving satisfactory home sale ratios, exceptional customer satisfaction ratings, and meeting or surpassing referral capture ratios.
• Strong computer skills are a must, with proficiency in Microsoft products.
• CRP designation is not required but encouraged.

About CapRelo

CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. Our goal is to make the relocation process easy for everyone involved. Our employees simplify and streamline the complexities of relocation through capabilities like move management services, home sale and purchase, property management, destination services, expense administration, and consultation on domestic and international relocation policies. At CapRelo, we strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level. If you are looking for an organization where you can use your talents and have a real impact on company performance – you’ve come to the right place.

Benefits

• In addition to comprehensive medical, dental, and vision insurance, CapRelo offers:
• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Administrative, and Management

Industries

Truck Transportation and Transportation, Logistics, Supply Chain and Storage