Team Lead, Net Ops

Carvana; Tempe (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Carvana is seeking a Team Lead, Network Operations in Tempe to supervise Coordinators, Specialists, and Senior Specialists, ensuring quality customer service and timely decisions. You will mentor staff, manage audits, and report on metrics to leadership.

You will work with Drivers, Field Leadership, and internal teams to provide real-time updates, drive process improvements, and maintain daily/weekly/monthly reports. This role requires strong teamwork and communication.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 4+ years experience in a logistics role.
• 2+ years of experience in a manager or leadership role.
• Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.
• Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner.
• Ability to communicate clearly and concisely, both written and oral.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with strong attention to detail.
• Ability to work in an office environment, with extensive use of computers.
• Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
• Ability to read, write, speak, and understand English.
• Availability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.

Responsibilities

• Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
• Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
• Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals.
• Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.
• Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
• Act as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.
• Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
• Proactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.
• Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.

Skills

Leadership

Team collaboration

Communication

Time management

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

JIRA

Job description

Team Lead, Network Operations

About the position:

This is a supervisory position responsible for overseeing daily operations and development of Coordinators, Specialists, and Senior Specialists to ensure quality, timely customer service, and sound decision-making. This position will report directly to the Manager, Network Operations. This role is not eligible for visa sponsorship.

What you'll be doing:

• Provide real-time support to Network Operations Coordinators, Specialists, and Senior Specialists with questions, escalations, and audits.
• Provide mentoring and accountability to direct reports and development through appropriate coaching, development, training, and performance management.
• Proactively communicate information to direct reports, providing a clear understanding of expectations, performance measures, and goals.
• Effectively communicate with Drivers, Field Leadership, and other internal stakeholders to provide real-time updates on network impacts, incident status, and root cause analysis.
• Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
• Act as a subject matter expert in Carvana's Logistics Management Systems and other technologies, including JIRA, and more.
• Manage, problem solve, and mitigate delays to the order fulfillment process, escalating issues as necessary.
• Proactively communicate with leadership regarding business performance, the adverse impact of decisions on the field, and potential risks to the business.
• Perform administrative duties, including auditing and submitting time sheets, updating attendance points, and approving PTO for direct reports.
• Be a continuous positive force within the office, creating strong morale and spirit throughout the team.

What the Job Requires

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Bachelor's degree or equivalent experience is required.
• 4+ years experience in a logistics role.
• 2+ years of experience in a manager or leadership role.
• Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner.
• Ability to effectively delegate tasks to team members and communicate and interact in a professional, courteous manner.
• Ability to communicate clearly and concisely, both written and oral.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with strong attention to detail.
• Ability to work in an office environment, with extensive use of computers.
• Ability to exercise independent judgment and discretion consistent with company values and strategic goals.
• Ability to read, write, speak, and understand English.
• Availability to work variable schedule(s) as necessary.
• Ability to commute and work out of the Tempe headquarters.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.