Team Lead, Mortgage Underwriting

Quorum; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off (PTO)

Job summary

Quorum Federal Credit Union is seeking a Mortgage Underwriting Team Lead to guide underwriting decisions for first and second mortgages within delegated authority. You will oversee training and performance, manage the pipeline, and drive efficiency with technology and AI tools.

You will collaborate with Mortgage Loan Officers, Operations, and vendors, staying current on regulatory guidelines. This remote role requires residency in the United States and offers a compensation range of

Qualifications

• Bachelor's degree in finance, business administration, or related field.
• Five (5) years of related experience at a credit union, bank, or other financial institution.
• Three (3) years of leadership, supervisory, or team management experience.
• Preferred: experience with technology, workflow automation, digital mortgage platforms, and AI-enabled tools to improve efficiency.
• Excellent problem-solving, organizational, analytical, verbal, and written communication skills.
• Strong decision-making and time-management skills.
• Results-driven, service oriented, self-motivated, and able to work independently.
• Detailed knowledge of secondary market guidelines and regulatory requirements.
• Comply with SAFE Act requirements and NMLRS registration requirements.
• High integrity and trustworthiness.
• Proficiency in Microsoft Office and Encompass or similar LO systems.

Responsibilities

• Underwrite mortgage loan files within delegated authority and in line with guidelines, policies, and regulatory requirements.
• Review and evaluate loan files for accuracy, data completeness, and risk assessment.
• Monitor mortgage pipeline to ensure timely processing and meet service-level goals.
• Provide leadership, coaching, training, and performance support to underwriting staff.
• Identify and implement process improvements, workflow efficiencies, and automation solutions.
• Leverage AI-enhanced tools to improve underwriting efficiency, decision quality, and member experience.
• Analyze production and quality metrics to identify trends and opportunities for improvements.
• Participate in system enhancements, digital mortgage initiatives, and departmental projects.
• Collaborate with Mortgage Loan Officers, Operations, Secondary Market, and third-party vendors.
• Stay current on industry regulations, investor guidelines, and emerging technologies.
• Ensure adherence to Credit Union policies and applicable regulations.
• Perform additional duties as assigned.

Skills

Leadership

Coaching

Communication skills

Problem solving

Time management

Analytical skills

Decision making

Education

Bachelor's degree in finance, business administration, or related field

Tools

Encompass or similar loan origination systems

Microsoft Office

Job description

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You’ll Make an Impact

The Mortgage Underwriting Team Lead is responsible for underwriting all first and second mortgages within allocated approval authority while monitoring the mortgage pipeline to ensure timely loan decisions. This role provides leadership to underwriting staff, drives operational effectiveness, and maintains compliance with investor, regulatory, and credit union requirements through a hands‑on approach.

What You’ll Be Doing

• Assure all mortgage loan files are underwritten within delegated authority and in compliance with secondary market guidelines, program requirements, credit union policies, and regulatory requirements.

• Review and evaluate loan files for accuracy, completeness, data integrity, and sound credit risk assessment.

• Monitor and manage the mortgage pipeline to ensure timely processing, balanced workloads, and achievement of service-level goals.

• Serve as a subject matter expert for mortgage products, underwriting guidelines, and complex loan scenarios.

• Provide leadership, coaching, training, and performance support to underwriting staff.

• Identify and implement process improvements, workflow efficiencies, and automation solutions.

• Leverage technology, automation, and AI‑enhanced tools to improve underwriting efficiency, decision quality, workflow management, and member experience.

• Analyze production and quality metrics to identify trends and recommend improvements.

• Participate in system enhancements, digital mortgage initiatives, and departmental projects.

• Collaborate with Mortgage Loan Officers, Operations, Secondary Market, and third‑party vendors.

• Stay current on industry regulations, mortgage products, investor guidelines, and emerging technologies.

• Ensure adherence to Credit Union policies and all applicable regulations.

• Perform additional duties and special projects as assigned.

What You Bring to the Team

• Bachelor's degree in finance, business administration, or a related field preferred.

• Minimum of five (5) years of related experience at a credit union, bank, or other financial institution.

• Minimum of three (3) years of leadership, supervisory, or team management experience, including coaching, performance management, workload allocation, and employee development.

• Preferred: Demonstrated experience utilizing technology, workflow automation, digital mortgage platforms, and AI‑enabled tools to improve operational efficiency, decision‑making, reporting, or member service.

• Excellent problem‑solving, organizational, analytical, verbal, and written communication skills.

• Strong decision‑making and time‑management skills.

• Results driven, service oriented, self‑motivated, and able to work independently.

• Detailed knowledge of secondary market guidelines and regulatory requirements.

• Comply with SAFE Act requirements and NMLRS registration requirements.

• High degree of integrity and trustworthiness.

• Proficiency in Microsoft Office and Encompass or similar loan origination systems.

Environmental / Physical / Mental Requirements

• Stable internet connection with speeds high enough for video conferencing and screen sharing

• Smartphone with current iOS/Android OS

• Prolonged periods sitting at a workstation and working on a computer

• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $100,000 - $110,000 with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

• Excellent health insurance packages with a Health Reimbursement Account option

• Life, AD&D, Short-Term Disability and Travel Insurance

• 401k plan with company match dollar for dollar up to 6 percent*

• Generous time-off policy with paid time off (PTO),volunteer time off (VTO), birthday PTO, and company-observed holidays

• Monthly stipend for wellness activities and mental health*

• Tuition reimbursement

• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more

• Bonus/commission plan for qualifying roles

• Employee perks (including mortgage discounts!)

• PTO purchase and sell-back programs

• Rewards and peer recognition programs

• Trust‑based, out‑come oriented remote work environment for most roles

*After 6 months of service*

Interview Process & AI Usage

We embrace technology and are enthusiastic about the role AI can play in helping people work more effectively. We recognize that candidates may use AI tools to prepare for opportunities, research organizations, or refine application materials. During interviews and assessments, however, we are most interested in understanding your own experiences, judgment, problem‑solving approach, and communication style. Please be prepared to discuss your work, decisions, accomplishments, and thought process in your own words. We look forward to getting to know the person behind the application.

Important Compliance Information

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.

• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.

• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) willbe requiredto follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.The company reserves the sole right and discretion to make changes to this job description.

• Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti‑Money Laundering policy.

• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.