Team Lead – Membership & Enrollment

Contech Systems Inc.; Newark (NJ); On-site; USD 120,000 - 180,000; Full time

Job summary

Contech Systems Inc. in Newark seeks an experienced Team Lead - Membership & Enrollment to guide a team of BSAs in modernizing membership systems within a healthcare payer environment.

You will mentor, design requirements, and act as SME for Membership, Enrollment, and Billing, driving cross-functional solution decisions and roadmap execution. The role blends leadership with hands-on analysis, supporting legacy-to-modern migrations, SQL data validation, and coordination with vendors.

Qualifications

• 8 years of healthcare payer experience with Membership, Enrollment, and Billing expertise.
• Experience leading BSA teams and JAD sessions.
• Experience modernizing legacy/mainframe enrollment systems.
• Strong executive communication skills and decision-making ability.
• Ability to write and validate SQL queries for data analysis.
• Experience working with third-party vendor teams.

Responsibilities

• Provide daily leadership and mentorship to a team of BSAs.
• Lead JAD sessions and cross-functional solution discussions.
• Serve as SME for Membership, Enrollment, and Billing functions.
• Partner with senior leadership on strategic planning, budget alignment, and roadmap execution.
• Guide modernization efforts transitioning from legacy systems to contemporary enrollment platforms.
• Evaluate technical and business solution options and provide recommendations.
• Ensure collaboration across business stakeholders, technical teams, and data engineering partners.
• Remain hands-on in requirements gathering, solution design, and issue resolution.

Skills

Leadership

Executive communication

SQL data analysis

Stakeholder management

Education

PMP certification or equivalent

Tools

Nasco

Informatica

Job description

We are seeking an experienced professional to join our Client's team as a Team Lead - Membership & Enrollment. This position is crucial for driving enterprise modernization initiatives within a healthcare payer environment. As the Team Lead - Membership & Enrollment, you will oversee a team of Business Systems Analysts (BSAs) and act as a hands-on Subject Matter Expert (SME), supporting the transformation of legacy membership systems into modernized enrollment platforms.

This role blends leadership, strategy, and execution. The ideal candidate will have deep healthcare payer expertise across Membership, Enrollment, and Billing, along with proven experience in leading modernization or migration efforts. If you are a senior-level BSA, Solution Architect, or Membership SME who has transitioned into leadership and enjoys strategic planning and hands-on problem solving, this Team Lead - Membership & Enrollment opportunity offers high visibility and enterprise impact.

Key Responsibilities

• Provide daily leadership and mentorship to a team of Business Systems Analysts, including workload management, coaching, and performance support.
• Lead Joint Application Design (JAD) sessions and facilitate cross-functional solution discussions.
• Serve as subject matter expert and solution decision-maker for Membership, Enrollment, and Billing functions.
• Partner with senior leadership on strategic planning, budget alignment, and roadmap execution.
• Guide modernization efforts transitioning from legacy systems to contemporary enrollment platforms.
• Evaluate technical and business solution options and provide recommendations based on healthcare payer best practices.
• Ensure collaboration across business stakeholders, technical teams, and data engineering partners.
• Remain hands-on in requirements gathering, solution design, and issue resolution as the Team Lead - Membership & Enrollment.

Required Qualifications

• 8 years of healthcare payer experience with strong expertise in Membership & Enrollment, Billing operations, and Member lifecycle management.
• Proven leadership experience managing direct reports or leading BSA teams as a Team Lead - Membership & Enrollment.
• Experience leading JAD sessions and driving stakeholder consensus.
• Experience supporting legacy mainframe environments and modernization initiatives.
• Strong decision-making capability and executive communication skills.
• Ability to write and validate SQL queries for data analysis.
• Experience working with third-party vendor teams.

System Experience (Preferred but Not Required)

• Exposure to legacy healthcare enrollment systems (e.g., mainframe-based membership platforms).
• Experience with enterprise enrollment modernization platforms such as Nasco or similar solutions.
• Familiarity with data integration tools such as Informatica.

Preferred Qualifications

• Experience modernizing membership systems within a national or regional healthcare payer organization.
• PMP certification or equivalent project leadership training.
• Background as a Senior Business Systems Analyst prior to leadership.
• Prior mainframe-to-platform migration experience.
• Experience supporting large-scale application modernization programs.