Team Lead, Medical Intelligence

Sun Life Financial; United States; Hybrid; USD 54,000 - 81,000; Full time

Benefits offered by this job

Generous vacation and sick time

Paid family, parental and adoption le

401(k) matching

Stock purchase options

Job summary

Sun Life U.S. seeks a Team Lead, Medical Intelligence in Baltimore, MD to oversee day-to-day operations of a 5–8 person Medical Intelligence team.

This hands-on leadership role combines people management with deep knowledge of Medical Intelligence workflows to deliver high-quality insights. The position supports provider identification and research, aligns with department priorities, and requires strong communication, problem-solving, and organizational skills in a hybrid work setting with

Qualifications

• Experience: 2 to Not Available years

Responsibilities

• Provide direct supervision, coaching, and day-to-day support to a team of Medical Intelligence Analysts and Associates
• Prioritize and assign work based on business needs, team capacity, staff development opportunities, and operational timelines
• Maintain a strong understanding of day-to-day Medical Intelligence operations, processes, and deliverables

Skills

Leadership

Organization

Problem-solving

Job description

Team Lead, Medical Intelligence

Experience: 2 to Not Available years

Location: Baltimore, Maryland

Skills: Leadership, Organization, Problem-solving

Company Overview
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

Job Description
Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. Medical Intelligence is a shared service team that supports provider identification and research to help meet members’ unique healthcare needs and preferences. The team conducts comprehensive provider evaluations and delivers actionable insights that support informed decision-making and high-quality member experiences.

The opportunity:
The Team Lead, Medical Intelligence is responsible for overseeing day-to-day team operations while fostering a collaborative, high-performing, and supportive team culture. This role provides direct supervision and operational leadership for a team of 5 to 8 individuals, including Medical Intelligence Analysts and Associates, ensuring work is completed efficiently, with high-quality, and in alignment with departmental priorities. This is a hands-on leadership role requiring both people leadership and strong functional knowledge of Medical Intelligence workflows and deliverables. The Team Lead is expected to serve as a subject matter resource, support complex work, provide real-time guidance, and help drive consistency and operational excellence across the team. In addition to leadership responsibilities, this role is expected to independently manage a caseload of requests, as needed, to support team capacity and business demand.

Team Leadership & Staff Development

• Provide direct supervision, coaching, and day-to-day support to a team of Medical Intelligence Analysts and Associates
• Foster a culture of trust, transparency, accountability, and collaboration
• Support employee development through regular feedback, mentoring, and growth conversations
• Assist with onboarding, training, and skill development for new and existing staff
• Promote a positive and inclusive team environment that encourages communication and continuous improvement

Operational Leadership

• Prioritize and assign work based on business needs, team capacity, staff development opportunities, and operational timelines
• Provide hands-on support and guidance in managing workload priorities, complex requests, and operational challenges
• Maintain a strong understanding of day-to-day Medical Intelligence operations, processes, and deliverables
• Monitor team productivity, quality, and workflow effectiveness
• Identify opportunities to improve processes, enhance efficiency, and strengthen team operations

What you will bring with you

• Prior leadership, mentoring, or supervisory experience preferred
• Strong operational knowledge with the ability to coach and guide staff in day-to-day work
• Excellent communication, organization, and problem-solving skills
• Ability to balance team leadership with hands-on operational involvement
• Proven ability to build collaborative relationships and navigate change effectively

Salary
Salary Range: $53,800 - $80,700 At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as a “Top 10” employer by the Boston Globe’s “Top Places to Work” for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations

to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [e-mail] to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:
Customer Service / Operations

Posting End Date:
15/06/2026