Global Product Support – Live Tank Breakers

Hitachi Automotive Systems Americas, Inc.; Town of Sweden (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career development opportunities

Job summary

A leading global engineering company is seeking a Team Lead for Global Product Support to manage a team focused on Live Tank Breakers. This role involves overseeing technical support, troubleshooting complex issues, and collaborating with various departments to enhance product performance and customer satisfaction. Ideal candidates should have a Bachelor's degree in Engineering and at least 5 years of relevant experience in technical support or product engineering. The position offers opportunities for growth and development within a diverse international environment.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering.
• Minimum 5 years of experience in product support or engineering.
• Strong technical knowledge of high-voltage circuit breakers.

Responsibilities

• Manage a team delivering technical support for Live Tank Breakers.
• Act as the escalation point for complex technical issues.
• Collaborate with teams to drive product improvements.

Skills

Leadership

Technical support

Problem-solving

Communication

Analytical skills

Education

Bachelor's degree in Electrical or Mechanical Engineering

Master's degree

Tools

Technical documentation

Diagnostic tools

Job description

.Team Lead Global Product Support – Live Tank Breakers page is loaded## Team Lead Global Product Support – Live Tank Breakerslocations: Ludvika, Dalarna County, Swedentime type: Full timeposted on: Posted Todayjob requisition id: R0119266**Location:**Ludvika, Dalarna County, Sweden**Job ID:**R0119266**Date Posted:**2026-02-27**Company Name:**HITACHI ENERGY SWEDEN AB**Profession (Job Category):**Engineering & Science**Job Schedule:**Full time**Remote:**No**Job Description:****The opportunity**Seize this opportunity to be a part of Live Tank Breakers! As Team Lead for Global Product Support your will manage a team of specialists delivering expert technical support and maintenance leadership for our global portfolio of Live Tank Circuit Breakers. This role ensures top-level product performance, service quality, and customer satisfaction worldwide.**How you’ll make an impact*** Lead with purpose: mentor and develop a global team of product support engineers specializing in Live Tank Circuit Breakers.* Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and diagnostic support.* Collaborate with R&D, engineering, manufacturing, and sales to drive product improvements and address recurring field issues.* Oversee the creation, review, and distribution of technical documentation, service manuals, and training materials.* Deliver technical training to internal teams, partners, and customers on installation, operation, and maintenance.* Manage overall global product support structure and budget coordination for Live Tank Breakers together with the Global Product Support Manager.* Overall responsibility for the maintenance of product master data for Live Tank Circuit Breaker products, including spare parts recommendations, obsolescence planning, and global service bulletins.* Ensure compliance with safety regulations, industry standards, and internal processes across all support activities.**Your Background*** Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field; a Master’s degree is a plus.* Minimum 5 years of experience in product support, field service, or engineering within power transmission and distribution.* Strong technical knowledge of high‑voltage live tank circuit breakers, including diagnostics and maintenance.* You balance a passion for leadership with a strong interest in technology; proven leadership experience with the ability to motivate and develop technical teams.* Excellent analytical, problem-solving, and communication skills in global environments.* Knowledge of IEC, IEEE, and other relevant standards for high-voltage switchgear is beneficial but not mandatory.* Proficiency in English required; Swedish strongly preferred; German or Spanish is an advantage.* Travel internationally to provide on-site support is required, ability to travel internationally up to 10%.**What we offer*** Collective agreement* Flexible working time* Health care and wellness allowance* Fantastic career possibilities within Hitachi Energy both within Sweden and globally* Mentor to support you throughout onboard phase* Various trainings and education supporting employee development* Diversified company with over 70+ nationalities working in Sweden* Supplementary compensation for parental leave* Employee Benefit Portal with thousands of discounts and perksRecruiting Manager Mauricio Aristizabal, [e-mail], will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson, [phone]; Unionen: Michael Fosselius+46 107 38 46 19; Ledarna: Frank Hollstedt, [phone]. All other questions can be directed to Talent Acquisition Partner Julia Wiklund, [e-mail]## Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.## This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe.From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference.Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.