Team Lead Front Desk Agent

Vail Resorts; Lakeside Grove Estates (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the ski resort industry as a Team Lead, where you'll serve as the face of Keystone Property Management. This full-time role involves face-to-face guest interactions, ensuring their stays are memorable while providing excellent service and support in a vibrant mountain community.

Benefits

Free passes for employees

Discounted lift tickets for friends and family

Free ski lessons

Employee discounts on lodging and food

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional development

Qualifications

• High School education or equivalent required.
• Previous hotel/hospitality experience preferred.
• Ability to converse clearly in English.

Responsibilities

• Check-in guests and condo owners, processing necessary paperwork.
• Provide guests with information about Keystone Resort.
• Handle all customer needs and resolve discrepancies.

Skills

Phone skills

Computer skills

Social manners

Diplomacy

Tact

Ability to work under pressure

Education

High School education or equivalent

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
  

Full Time Roles Are Eligible For The Above, Plus

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans
  
  

Job Summary

As a Team Lead of the Keystone Condo Registration Center, you are the face of Keystone Property Management! You are the first point of contact for all guests, and help make their stay a memorable one.

Job Specifications

• Housing: May Be Available
• Expected Pay Range: $23.00/hr - $26.53/hr
• Shift & Schedule Availability: Full Time
• Mornings, evenings, holidays, and weekends
• Skill Level: Advanced
  

Job Responsibilities

• Work face-to-face with customers
• Check-in guests and condo owners, processing necessary paperwork and credit cards
• Check-out guests and condo owners ensuring posting and collection of payments
• Answer Call Center and Front Desk Phones in a timely and professional manner
• Provide guests with information on Keystone Resort and the surrounding area
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Help Condo Owners with their Reservations
• Drive Guest Courtesy Vehicle
• Expected to be cross-trained with Lodging Operations
• Collaborates and works with other Departments including but not limited to: Lodging Operations, Owner Relations, HOA Management, Housekeeping, Maintenance, IT, and Sales
• Other duties as assigned
  
  

Job Requirements

• High School education or equivalent - Required
• Extensive phone and computer skills with data entry experience – Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR – Required
• Ability to work well under pressure – Required
• Previous hotel/hospitality experience – Preferred
  
  

The expected pay range is $23.00/hr - $26.53/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 508463

Reference Date: 05/22/2025

Job Code Function: Front Office